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Reliable Respiratory, Inc.
- Medical Supplies
- Norwood, MA
About this business
Specialties Reliable Respiratory, based in Norwood, Mass., is one of the United State's leading independently owned home respiratory and specialty medical equipment providers. We provide service and equipment throughout the New England states.
Location details
1502 Boston Providence Tpke, Ste 11A, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I live in *************, I have Reliant Respiratory out of *********** as a DME (Durable Medical Equipment) provider. They had told me via my phone call to them on or about March 8, 2022 that they would be sending me supplies for my CPAP machine, I've used CPAP for about five years (prior to qualifying for ********* and the machine and supplies were covered by BCBS Federal Employee Plan. No supplies have arrived to date, all this time I've been struggling with old masks, a leaky air hose and a reservoir that isn't humidifyin... read more
0 stars. I am a retired healthcare provider of over 30 years. I have experienced so much incompetence from this company. They do not know answers to questions and say they will get back to me. These were not difficult questions. I was ordering a breathing machine as I cant breathe without it. They were aware that I needed to have them expedite my order. Did they care ? NO! Did they care I couldnt sleep and couldnt breathe. They didnt care about my quality of life? I sent email as well as a phone call asking them to get the m... read more
Terrible customer service. My **** mask does not fit. I called Reliable Respiratory, but they said I just need to try again. The tech is available 1 hour per day it seems. Called yesterday (3rd time) to let them know my mask does not fit, Sean in customer support would not listen, he would only send me links to ****** site. When I said that I had been to ****** site already, he said "that's what I do, I send links to the site." I called back again today (during the tech's 1 hour of availability) and Sean would not let me tal... read more
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Thursday, December 5th, 2019. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified an opportunity to provi... read more
Terrible customer service. My **** mask does not fit. I called Reliable Respiratory, but they said I just need to try again. The tech is available 1 hour per day it seems. Called yesterday (3rd time) to let them know my mask does not fit, Sean in customer support would not listen, he would only send me links to ****** site. When I said that I had been to ****** site already, he said "that's what I do, I send links to the site." I called back again today (during the tech's 1 hour of availability) and Sean would not let me tal... read more
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Thursday, December 5th, 2019. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified an opportunity to provi... read more
Terrible customer service. My **** mask does not fit. I called Reliable Respiratory, but they said I just need to try again. The tech is available 1 hour per day it seems. Called yesterday (3rd time) to let them know my mask does not fit, Sean in customer support would not listen, he would only send me links to ****** site. When I said that I had been to ****** site already, he said "that's what I do, I send links to the site." I called back again today (during the tech's 1 hour of availability) and Sean would not let me tal... read more
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Thursday, December 5th, 2019. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified an opportunity to provi... read more
Frequently asked questions about Reliable Respiratory, Inc.
How is Reliable Respiratory, Inc. rated?
Reliable Respiratory, Inc. has a 1 star rating with 14 reviews.
When is Reliable Respiratory, Inc. open?
Reliable Respiratory, Inc. is closed now. It will open on Monday at 8:30 a.m.
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