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Reliable Respiratory, Inc.
- Medical Supplies
- Norwood, MA
About this business
Specialties Reliable Respiratory, based in Norwood, Mass., is one of the United State's leading independently owned home respiratory and specialty medical equipment providers. We provide service and equipment throughout the New England states.
Location details
1502 Boston Providence Tpke, Ste 11A, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Reliable Respiratory's customer "service" is virtually non-existent. We believe our rating of ONE is extremely generous. The arrogance, stupidity and incompetence of nearly EVERYONE at Reliable Respiratory is overwhelming. *********************************** Thank you for your communication with the Better Business Bureau (BBB). We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving notification of the complaint, th... read more
Reliable Respiratory's customer "service" is virtually non-existent. We believe our rating of ONE is extremely generous. The arrogance, stupidity and incompetence of nearly EVERYONE at Reliable Respiratory is overwhelming. ***********************************
Business response:
Thank you for your communication with the Better Business Bureau (BBB). We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving notification of the complaint, this issue was promptly escalated to our Management Team for further investigation.Reliable Respiratory always strives to provide the best possible care to our clients and are thankful when encounters such as these are brought to our attention. Please feel free... read more
This company is a rip off. I bought ResMed Series 10 from CPAP.com for about $400. They wanted OVER $1000. Stay away from this company
Business response:
Thank you for sharing your feedback. There are many different machines available on the market with varying levels of functionality. The device offered on CPAP.com may not have been available through Reliable Respiratory at the time of purchase. We strive to offer fair and competitive pricing based on the device type. We appreciate you allowing us the opportunity to investigate this further. Please do not hesitate to contact us directly at ********************************** for future matters.
They charged me $234.21 for a simple plastic CPAP water reservoir (for ResMed 11) for which everyone else is charging $29. That's eight times as much as everyone else.
I am so tired of dealing with the incompetence at this company. I cant believe they are still in business. Something needs to be done, not fair what you have to go through to receive my c-pap machine. 6 mts and still waiting.
Business response:
<p>Thank you for your communication with the Better Business Bureau (BBB). We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols.</p><p>After reviewing this case it was found that we were diligently working with your physician's ... read more
No matter how hard I tried to understand everything I still fell victim to their fraud. Was told they needed a debit card and promised I WOULD NOT BE CHARGED. Fast forward to when they bill a portion of the cpap device and directly debit my card without my knowledge. I found out later they signed me up for auto-pay without any notification whatsoever. The first person I spoke with in "billing level 2" said this was straight up fraud and should not have happened. *By the way, anyone in "billing level 1" is a call center in In... read more
Been a CPAP customer since 2016. Received a call advising they couldnt refill supplies because the modem in my machine ran on 3G. Need to get new machine. Call my doctor and get prescription, conducted FaceTime appointment with them, received insurance approval at 100%. Call to schedule delivery and they wont deliver unless I give them a credit card. Since 2016, never needed a credit card and it 100% covered. Refused to give credit card so they cancelled my order. Need to find new supplier who can be trusted.
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Friday, January 13th, 2023. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols. ********************** has a credit card policy in place for all rental ... read more
Very unreliable! I had to spend twenty minutes listening to their employee, who was working from home, lecture me why I should be considerate. Two months and I still have not received my supplies. I guess it's their way of telling me that they do not want my business. So very unreliable. This company gets an F++
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Tuesday, November 15th, 2022. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified that tracking informati... read more
I live in *************, I have Reliant Respiratory out of *********** as a DME (Durable Medical Equipment) provider. They had told me via my phone call to them on or about March 8, 2022 that they would be sending me supplies for my CPAP machine, I've used CPAP for about five years (prior to qualifying for ********* and the machine and supplies were covered by BCBS Federal Employee Plan. No supplies have arrived to date, all this time I've been struggling with old masks, a leaky air hose and a reservoir that isn't humidifyin... read more
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Thursday, March 31st, 2022. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols. After reviewing this case we found an order was placed on 3/8/22. It was... read more
Frequently asked questions about Reliable Respiratory, Inc.
How is Reliable Respiratory, Inc. rated?
Reliable Respiratory, Inc. has a 1 star rating with 14 reviews.
When is Reliable Respiratory, Inc. open?
Reliable Respiratory, Inc. is open now. It will close at 5:30 p.m.
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