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Reliable Respiratory, Inc.
- Medical Supplies
- Norwood, MA
About this business
Specialties Reliable Respiratory, based in Norwood, Mass., is one of the United State's leading independently owned home respiratory and specialty medical equipment providers. We provide service and equipment throughout the New England states.
Location details
1502 Boston Providence Tpke, Ste 11A, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charged me $234.21 for a simple plastic CPAP water reservoir (for ResMed 11) for which everyone else is charging $29. That's eight times as much as everyone else.
I am so tired of dealing with the incompetence at this company. I cant believe they are still in business. Something needs to be done, not fair what you have to go through to receive my c-pap machine. 6 mts and still waiting.
Business response:
<p>Thank you for your communication with the Better Business Bureau (BBB). We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols.</p><p>After reviewing this case it was found that we were diligently working with your physician's ... read more
No matter how hard I tried to understand everything I still fell victim to their fraud. Was told they needed a debit card and promised I WOULD NOT BE CHARGED. Fast forward to when they bill a portion of the cpap device and directly debit my card without my knowledge. I found out later they signed me up for auto-pay without any notification whatsoever. The first person I spoke with in "billing level 2" said this was straight up fraud and should not have happened. *By the way, anyone in "billing level 1" is a call center in In... read more
Been a CPAP customer since 2016. Received a call advising they couldnt refill supplies because the modem in my machine ran on 3G. Need to get new machine. Call my doctor and get prescription, conducted FaceTime appointment with them, received insurance approval at 100%. Call to schedule delivery and they wont deliver unless I give them a credit card. Since 2016, never needed a credit card and it 100% covered. Refused to give credit card so they cancelled my order. Need to find new supplier who can be trusted.
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Friday, January 13th, 2023. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols. ********************** has a credit card policy in place for all rental ... read more
Very unreliable! I had to spend twenty minutes listening to their employee, who was working from home, lecture me why I should be considerate. Two months and I still have not received my supplies. I guess it's their way of telling me that they do not want my business. So very unreliable. This company gets an F++
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Tuesday, November 15th, 2022. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified that tracking informati... read more
I live in *************, I have Reliant Respiratory out of *********** as a DME (Durable Medical Equipment) provider. They had told me via my phone call to them on or about March 8, 2022 that they would be sending me supplies for my CPAP machine, I've used CPAP for about five years (prior to qualifying for ********* and the machine and supplies were covered by BCBS Federal Employee Plan. No supplies have arrived to date, all this time I've been struggling with old masks, a leaky air hose and a reservoir that isn't humidifyin... read more
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Thursday, March 31st, 2022. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols. After reviewing this case we found an order was placed on 3/8/22. It was... read more
I live in *************, I have Reliant Respiratory out of *********** as a DME (Durable Medical Equipment) provider. They had told me via my phone call to them on or about March 8, 2022 that they would be sending me supplies for my CPAP machine, I've used CPAP for about five years (prior to qualifying for ********* and the machine and supplies were covered by BCBS Federal Employee Plan. No supplies have arrived to date, all this time I've been struggling with old masks, a leaky air hose and a reservoir that isn't humidifyin... read more
0 stars. I am a retired healthcare provider of over 30 years. I have experienced so much incompetence from this company. They do not know answers to questions and say they will get back to me. These were not difficult questions. I was ordering a breathing machine as I cant breathe without it. They were aware that I needed to have them expedite my order. Did they care ? NO! Did they care I couldnt sleep and couldnt breathe. They didnt care about my quality of life? I sent email as well as a phone call asking them to get the m... read more
Terrible customer service. My **** mask does not fit. I called Reliable Respiratory, but they said I just need to try again. The tech is available 1 hour per day it seems. Called yesterday (3rd time) to let them know my mask does not fit, Sean in customer support would not listen, he would only send me links to ****** site. When I said that I had been to ****** site already, he said "that's what I do, I send links to the site." I called back again today (during the tech's 1 hour of availability) and Sean would not let me tal... read more
Business response:
Thank you for your communication with the Better Business Bureau (BBB) on Thursday, December 5th, 2019. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified an opportunity to provi... read more
Frequently asked questions about Reliable Respiratory, Inc.
How is Reliable Respiratory, Inc. rated?
Reliable Respiratory, Inc. has a 1 star rating with 11 reviews.
When is Reliable Respiratory, Inc. open?
Reliable Respiratory, Inc. is closed now. It will open on Monday at 8:30 a.m.
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