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Rehabilitation Institute at West Florida Hospital
- Healthcare
- Ensley, FL
About this business
Location details
8383 N Davis Hwy, Ensley, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hospital stay ever One elevator Nothing cold to drink for patients Nurses say managers don’t fix anything Had a surgery at 9 am Told us at 1030 we would be going to a room? Finally got a room at 445 Wife had nothing to eat all day because she was left sitting in recovery Elderly people who came in at 530 am like we did we’re still sitting in recovery waiting room at 7 pm No rooms for patients that had surgery
Business response:
Gerry, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. If you would like to discuss your experience further, please contact our Risk Management Department at 850-494-4049.
My 76 yr old husband who has dementia fell and dislocated his elbow. They splinted it and sent us home (orthopeic surgeon coulden't bother coming in) advising to contact the orthopedic surgeon with whom he had an established relationship. When I contacted his doc I WAS TOLD THAT ANOTHER DOC WAS ON CALL THAT NIGHT AND THAT'S WHO WE WOULD HAVE TO SEE. I AM UNABLE TO GET ANY PATIENT FEED BACK OR RATINGS FOR THAT DOC. THE OFFICE IS A 36 MINUTE DRIVE FROM MY HOUSE, BUT THEY ARE SORRY THAT THE ER GAVE US BAD INFO.
Business response:
Lois, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. If you would like to discuss your experience further, please contact our Risk Management Department at 850-494-4049.
RecommendedMy son broke his leg tonight and the ER saw him right away! They were so AMAZING! Special shoutout to Ashley & Joyce for making this scared momma feel better! I appreciate you ladies and all your staff so much! ❤️
Business response:
Thank you for the kind words, Leigh! We hope that your son is feeling better and we will pass your message to our colleagues.
they will lie to get your business. more than once they told ems they have a room upon arrival and when you get their they put you in the waiting room for 3 hrs or more before going to a room. yet as soon as you get their in the waiting room they get your insurance information. I waited 4 hrs after arrival bleeding and left to another hospital and was seen immediately. yet still billed my insurance for the so called triage.
Business response:
Travis, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our risk management department for follow up. If you would like to speak with them directly please call 850-494-4049.
RecommendedI cannot say enough good things about 3 North Observation. I was having to stay for 3 days. My nurses Abigail, Carolyn, Asheley, Lindsey, and the Charge Nurse Stephanie were amazing! They were all so sweet and caring. I couldn’t ask for a better group. Dietary on the other hand was a different story. But overall thanks to my nurses for the great care. ❤️
Business response:
Thank you, Leslie! We take pride in serving the Northwest Florida community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.
Awful. Will not allow access to medical records that I need. No one can send me the consent form despite speaking with about 6 people. Very disappointing service.
Business response:
Jennifer, Thank you for your review. Please private message your contact information to us and we will have the appropriate person follow up with you.
Each time we have had to take my elderly daddy here it has gotten worse. This morning he was taken in for stitches in his head. He is 89.5 with dementia, my sister was not allowed in. He had a CT and X-ray and 6+ hours later he is still waiting to be stitched!!! This is unacceptable! Won’t take him there again unless there are absolutely no other options.
This hospital employs racists who try and justify the death of black people
Business response:
Keirsten, Thank you for calling this to our attention. We checked our records and this person is not currently employed with West Florida Hospital. Our staff is dedicated to living our mission of being dedicated to the care and improvement of human life. Again, we appreciate you contacting us about this situation.
If this how one hour nurses think how do I know I will get the proper treatment at your hospital?? This is a bad look for your hospital to employ such a disgusting person who thinks that if you break the law you should die.
Business response:
Latonya, Thank you for calling this to our attention. We checked our records and this person is not currently employed with West Florida Hospital. Our staff is dedicated to living our mission of being dedicated to the care and improvement of human life. Again, we appreciate you letting us know about this post and can assure you it does not represent or reflect the thoughts, feelings or beliefs of West Florida Hospital.
Frequently asked questions about Rehabilitation Institute at West Florida Hospital
How is Rehabilitation Institute at West Florida Hospital rated?
Rehabilitation Institute at West Florida Hospital has a 3.8 star rating with 52 reviews.
When is Rehabilitation Institute at West Florida Hospital open?
Rehabilitation Institute at West Florida Hospital is open now. It will close tomorrow at 12:00 a.m.
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