Regions Bank

Leroy W 

on BBB

2 years ago

Truly awful bank. They "do not use email" and will absolutely refuse to email you important documents. Their scheme is to charge you *$ every time you want to use their printer. They are also EXTREMELY unprofessional over the phone. Rude, short, putting you on hold for no reason, leaving you on hold for more than 15 minutes, and not resolving issues. They have no email support contact option because they want you to call them so they can put you on hold. They seem to enjoy abusing customers in this way. I closed out my accou... read more

William H 

on BBB

2 years ago

Very appreciative to have received the home improvement loan at a time when it was most needed 

Cynthia W. 

on BBB

2 years ago

I went to Regions ATM to make a deposit early this morning. The ATM took ******it returned two *****bills as not accepted. The ATM returned my card and made noise as if it was processing my funds then lights on the right panel went out then silence. When everything stopped and lights came back on everything was as if nothing happened I received no receipt no nothing. I put my card back in to see if monies were deposited but nothing. I also noticed the deposit icon was not available. approximately around 8:15am I called the 8... read more

Bernice S 

on BBB

2 years ago

I used their ATM on Madison Blvd in Madison AL I deposited $*** and the ATM spit out $** and a notice came up on the screen saying it had retained my funds and to contact the bank. That was a week ago Meanwhile overdraft fees are getting added. The money was out into the account Now they are taking their time to replace my money I realize that's not a lot of money to some people but to most it is. Now if the bank could kindly do their job and seriously look into mine and the many others this has happened to (that same weeken... read more

Josh M 

on BBB

2 years ago

I started my account with Regions in 2013, initially Checking, Savings, and a line of Credit. In 2017, I moved banks, but kept my Regions credit card and kept making on-time payments (I have never made a late payment on any credit card before). Two months ago, Regions' website started giving me an error when I tried to pay my card down from my savings account at the other bank. This is the same account I use to pay ALL of my credit cards, and have used it to pay this particular card for the five years since I switched banks.... read more

Jennifer M 

on BBB

2 years ago

Mind you what I am about to say comes from a customer of more than 15 years, but I have learned loyalty means nothing to the company. Unfortunately, I do NOT recommend banking with Regions. The conveniences and services is great but when it comes to issues don't expect much. I had someone send me a bad check that I had deposited (unknowing that it was bad). Please take note, Regions put a hold on the check IMMIDIATELY and the funds were never made available to me as they confirmed the legitimacy of the check. I understood th... read more

Branka T 

on BBB

2 years ago

Pleasant staff, they made changes I required easily. The whole process was seamless and most importantly, my construction loan was received quickly, paperwork is straightforward. I would highly recommend. 

Erik 

on BBB

3 years ago

Regions Mortgage flat out refuses to remove Escrow account with absolutely no reason in written response. I am going to refinance ASAP. The customer service tells you one thing and the PMI and Escrow departments do something else. 

TMT 

on BBB

3 years ago

One Star is too high. This company refuses to show your balance or payment history. I have contacted them via the customer portal and over the phone. Each time they refuse to give a balance sheet. This is a fraudulent company with bad intensions. Do all you can to never deal with them.