Regions Bank

HP T 

on BBB

2 years ago

This so-called "bank" is beyond predatory and sleazy. They have some of the worst customer service I've ever encountered. No one answers their phones, calls back using their voicemail or "callback" feature. For days I've tried to get in contact, and it ************'s hold feature and nothing. No one. Their website provides no information on your loan at all. No balance, no interest, no loan documentation. The only thing you can do is make a payment or view history of payments. I'm not even sure how that's legal. Avoid at all... read more

Elsa V 

on BBB

2 years ago

I was contacted by an associate named *****************************. For the third time I was told that I needed to provide proof of ID and physical address. I did that again with this different employee only to see later that he had changed my mailing address instead of the physical address. I dont know where the bank finds this type of individuals, but actually could not see my concern about having a wrong address used as a mailing address. Too basic to spend that much time on the story. Even though I provided ************... read more

AMANDA M 

on BBB

2 years ago

I contacted them and told them I was in an accident and unable to work or pay. I requested some type of leniency until i got back on my feet but they refused to work with me. When I didn't pay, they put it in default and are demanding the full sum...$29,000. If I couldn't make the $250 a month payment, how do they expect me to come up with $29,000?! I'm not asking for anything more than for them to work with me a little bit. My mortgage company, car loan institution and everyone else under the sun has worked me with after I ... read more

Dr. Dee G 

on BBB

2 years ago

This is the worst bank you could ever trust with your hard earned money. My credit score was low because I didnt have any debt . I applied for a secured card and gave my self a ***** credit limit . I opened a savings account to secure the ***** . I wanted to use it on my business trip and car rentals. Every time Ive swiped it would decline and would not allow payments to process. I closed the account a year later it took 3 month with excessive calls about where is my ***** . Not one time was I able to use the card after I cl... read more

Katie C 

on BBB

2 years ago

They charged me an overdraft fee for a charge that I made that was pre-authorized for more than I spent. The charge was pending for 2 days and fell off to what i actually spent and I was no longer negative. So they crookedly and illegally charged me an overdraft fee! And the customer service on this issue was terrible. I guess they will continue to charge people overdraft fees on money they didnt spend just so regions can make money off people that cant afford this. 

Tim W 

on BBB

2 years ago

Do not EVER use mobile, phone or business for deposits! Regions "ATM" is like seperate company and NONE of the bank personal can do ANYTHING!!! Worst customer service ever- I wish I could leave a ) star rating 

Lenny L 

on BBB

2 years ago

A bunch of criminals opting people into their overdraft scam program to get as much money out of you as possible. 

Philip O 

on BBB

2 years ago

regions put me in a late payment system in 2017 for 7 years. the **** was cause of my problem. late or no delivery.i have not been late since this issue, i spoke to some one in customer service about the removal of late payment i was denied this is no reason to keep some in the late payment system about $ 15 dollars ****************** 

Vijay N 

on BBB

2 years ago

EnerBank (A Regions bank) has a miserable customer service. **************** tends to put calls on hold for extended duration. I had an approved amount of $2660 that I started to pay on a monthly basis (12 month interest free financing). The bank's faulty statement reporting resulted in me paying an extra $354.22. I have had to try to get to the customer service to have this issue resolved but in vain. **************** says that the accounts team does not see the overpayment. The payment history on my account clearly shows t... read more