Regions Bank

Bryanna G 

on BBB

2 years ago

This bank was recommended to me to finance my basement restoration. They have no real way to track your balance unless you call their office or wait for your monthly statement. There's also no way to have a multiple payment option where the first goes to interest + principle, and the other goes to principle. You literally have to call in each time to make a principle payment. Its almost as if they want to keep you a slave to paying down your balance with them. Be very aware and be cautious when considering this bank 

Lisa Y 

on BBB

2 years ago

Terrible customer service. Called in a change order at 1 pm on a Wednesday and was told to give her about 15 minutes because she was the only one there. Got to bank and only one teller, who just started 3 weeks ago was at desk with an older lady sitting at next opening typing on computer. There were 2 people in front of Mr and about 3 came in behind me. The older lady was not helping any customers. After I had stood in line for about 15 minutes the older lady looked up and I asked if I could just get my change order. She sai... read more

Andrew H 

on BBB

2 years ago

DO NOT TRUST YOUR MONEY WOTH THIS BANK. Regions will hold a mobile deposit for 10 days. **************** is no help. 

Samuel V 

on BBB

2 years ago

I think they need to get there act together! How about bend a little when a human being has been banking with regions for years and zelle hangs up your bank account on hold for a week and the customer has no means to live any more..... that would mean I'm hungry and need gas in my car to continue to get to work to pay my bills. I tried to pay my rent though zelle after submitting payment it was said that it won't process until the 6th when rent is due on the first! So I canceled payments went to bank withdrawal cash to pay r... read more

Tronze S. 

on BBB

2 years ago

The ATM used in New Iberia Louisiana took my hold pay check today and refused the refund my money back. I was in disbelief when it was suppose to be a world wide bank not only do they steel money from the people who bank with them they also steel from costumers. I went to use their ATM and soon as I confirm a transaction the ATM said sorry machine is down and also took the money off my card. I went in the building for assistance on trying to get my money back they told me they can't do nothing about it to go dispute online. ... read more

Benny Q 

on BBB

2 years ago

You are lucky if you get to talk to a person. Try calling the Visa customer service number, which I have needed to do a few times lately, your each time I have called got a recording state would be put on hold and my minimum hold time would be 15 minutes. I would average holding 20 plus minutes. For a bank that claims to be a customer service bank this is terrible 

Neil H. 

on BBB

2 years ago

EnerBank USA continues to send us late payment notices when our bill is paid on time every month. These people should be shut down. The customer service rep tried to blame the postal service and me for their own problems. This was the third time that I called with this issue and every time I call they have a new excuse. It was up to date the first time and they had no explai=nation, it was up to date the second time and their excuse was that their two computer systems don't talk to one another so they would receive the payme... read more

Eric C 

on BBB

2 years ago

After applying for HELOC and being approved and waiting for the entire process going thru appraisal, provided all documentation that was requested and being told that closing would be in the next week we get an phone call from local branch saying off there is a lien on your home we can’t do the loan sorry. This so called lien is an expired mechanic lien that is no good. I spoke with several attorneys regarding the lien and everyone said it’s a non issue. My frustration was that I waited nearly 2 months to find out they didn’... read more

Joyce S 

on BBB

2 years ago

Today I was treated rude by customer service. They have you talk to one person and then another. All they do is transfer you and no one actually helps!!