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Regions Bank
- Finance
- Windermere, FL
About this business
Location details
7852 Winter Garden Vineland Rd, Windermere, FL, 34786, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
It seems that EnerBank is proactively working to prevent customers from accessing account information. I have called the customer service line nearly daily over the last two weeks hoping to obtain a payoff amount but have yet to speak with a customer service agent. Voicemails go unanswered. Requests for calls are ignored. Even the directive to visit enerbank.com/feedback does not allow a customer to obtain a customer service email address. It's unfathomable that banks across the country can provide customers current account ... read more
Business response:
Thank you for your feedback. When calling our Customer Service line at (888) 390-1220 during business hours of 7:00am to 5:00pm Mountain Time, there may be a hold time to reach a representative. Please hold on the line and a representative will assist you as soon as possible. The Customer Service line does not send customers directly to voicemail. A statement is sent each month stating the principal balance along with any recent payments and how the funds were applied. If you are more frequently in need of your exact balance... read more
Accidentally put in a couple of checks in my Regions checking account from an account my husband had closed. They charged a bunch of fees but the capper is - Regions closed *my* account WITHOUT TELLING ME. They sent statements in the mail with pictures of the bad checks but no email, no letter no phone call that said anything at all about an account closure. When I drove by to make another deposit I was left to wait for an age before they finally told me my account was closed - when I called to find out how to get the money ... read more
This company has terrible customer service. When calling a hold time can be any where from 30 minutes to over an hour! The only way to get a response is call, email, and fb messenger. Warning...If you comment on your bad experience on their FB page they will delete it and block you from their page. STAY AWAY FROM THIS COMPANY!!! HORRIBLE CUSTOMER SERVICE! NO STARS!!!
Business response:
My name is Lindsey and I am a Customer Relations Team Lead at EnerBank USA. I am sorry to hear that your experience with us has been a negative one. Thank you for taking the time to provide feedback. Your comments help our company work on ways to improve our overall customer experience. If you would like to discuss your specific concerns, please contact me.
WOW !!!!!! I am in the middle of dealing with this company for a $19,000 Home Improvement Loan. I thought I'd look at the BBB Web sight after having around 6-8 calls to them about Loan Payoff and "What's my loan balance". The final disbursement was sent to my contractor yesterday I believe, I called today to pay off the entire balance. ENTIRE !!! And they couldn't actually do it. Our money to the contractor got sent to them in two shots,(maybe that's what is normal), after the first payment was sent I paid that balance off w... read more
We had a wonderful experience with Ascentium and our representative, Andrew. He was friendly, helpful, professional, and patient. Taking out a line of capital can be an intimidating process, but he made it easy. The application form was simple and transparent. We were able to get a competitive rate and good terms. Andrew answered all of our questions and provided assistance throughout the whole process. We would definitely use them again and highly recommend them.
Business response:
Thanks for your positive feedback and recommendation! This is the client experience we strive for and we look forward to continuing to serve your business.
They are horrible. I’m still Trying to resolve a problem with them. I have paid them off and they are still garnishing my wages. Now I have to get a lawyer and sue them.
Business response:
Please contact our Collections team at 888.321.6390 to discuss your concerns. We'd like to clear any confusion regarding your loan account.
Easy loan process! 12 months no interest! Best option by far for remodeling projects not needing to use a credit card, utilize your Home Equity or refinancing a mortgage. KML
Business response:
We are pleased to hear of your experience. We appreciate your business and hope your enjoy your new home improvement project.
Started out good, very helpful and rates are good. Now don’t know why they call it customer service when they don’t answer. Seven phone calls been on hold a total of six hours, and two emails, with no response. Sat on hold for an hour and a half straight!! You would think a bank would want money, especially in the current financial situation. I would like to say they are a good bank but their customer service has ruined it.
Business response:
My name is Lindsey and I am a Customer Relations Coordinator with Enerbank. We strive for excellent customer service and are sorry your experience has been less than that. Our calls volumes have increased dramatically and we are working to hire and train employees to lower the time. You can make a payment at: https://enerbankpayments.com to skip the hold time. Our Customer Service Department is open Monday - Friday 7:00 a.m. to 5:00 p.m. if you prefer to call in your payment. Also, you do have a 10-day grace period from the ... read more
Trying to reach someone at this company to confirm the pay off on my loan. Unable to get a statement online to see what the balance is. I paid it off about 6 weeks ago but got a *friendly reminder* text message that my payment was past due this past weekend? My credit is very important to me and maintaining my score in todays world is even more important!!! If you expect decent customer service, don't work with this company. Grrrr!!!
Business response:
My name is Lindsey and I am Customer Relations Coordinator at Enerbank USA. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal information. In the meantime, if you need information about your account, we can provide that. Please feel free to contact us at 888-390-1220 to request this from one of our Customer Serv... read more
Frequently asked questions about Regions Bank
How is Regions Bank rated?
Regions Bank has a 2.9 star rating with 508 reviews.
When is Regions Bank open?
Regions Bank is closed now. It will open on Monday at 9:00 a.m.
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