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Regions Bank
- Finance
- Windermere, FL
About this business
Location details
7852 Winter Garden Vineland Rd, Windermere, FL, 34786, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Well, they did give us a loan for a $17,000 part on our truck. Problem is, they then put a lein on the title to our truck, when we had collateral and both their contract and their policy is that only loans of $25,000 or more will initiate a lien. ThatÂ’s the first thing. Second thing is, after paying off the loan they never did give us the title or sign off on the lein. Now, years later comes the third issue. Third thing is, we only found out there was a lein on the truck when we went to sell it. Ok, so we called and managed... read more
Business response:
Dear BBB Team, We have reached out to the customer and expressed our sincere apology. The Agreement signed by Mr. **** ***** specifies that the customer grants us a security interest in the collateral to secure their obligation under the Equipment Finance Agreement. The Collateral includes a schedule A, which is the original vendor’s invoice, and which includes the related vehicle information. The customer also sent us the title and Power Of Attorney’s authorizing us to place the lien before paying the vendor’s invoi... read more
Even after two months the company admitted to loosing my order, Regions would not issue a refund. Walmart got involved & ordered the company to refund the money. Do Not Depend on Regions Card Services.
Literally impossible to make an online payment, as they tell you ONLY internet explorer works for their payment site, which it doesn't. Worst customer operability I have ever seen :(
Business response:
We are sorry to hear you've had difficulty making an online payment. Our payment website is up and running. Please call our Customer Service team at 888.390.1220 to trouble shoot any technical issues you may have.
I have immaculate credit and so I made the mistake of ASSUMING that getting a loan with this company (through a roofing contractor) I would have had decent terms and a decent interest rate. I'LL NEVER MAKE THAT MISTAKE AGAIN. Do yourself a favor and save yourself thousands if not tens of thousands of dollars and work with your personal bank. And of course the fact that they provide no documentation of transactional history for your account (unless you call, wait on hold for 20+ minutes, and request it by fax or mail). It's p... read more
Business response:
Thank you for providing your feedback. We're sorry to hear your experience has been unpleasant. You can also request a payment history by visiting enerbank.com/feedback rather than calling in. Also, payments made online are posted same day and are not delayed until the due date. Please call our Customer Service team at 888.390.1220 to review your payment history.
The entire process from application to installation was fast and efficient. I decided on a 3 year lease but decided to do the payoff in two months. I was pleased they honored their word and did not charge an early pay-off penalty.
Business response:
We really appreciate the positive review and are here to assist with your future business financing needs.
As already written, ZERO stars would be the rating for this group of shady characters. Called THREE times for customer service and NEVER got a reply. Even their direct phone numbers don't have voice mail. That should tell you something. Even though it's YOUR money and your credit that will be slammed, their allegiance is 100% to the contractors - never you. There are a few positive reviews, but considering the tidal wave of bad ones, I suspect those reviews are actually fake. If previous comments from other victims like "unf... read more
Business response:
Thank you for taking the time to provide this feedback. Your review helps our company work on ways to improve our overall customer experience. Please feel free to contact our Customer Service department at 888-390-1220 or enerbank.com/feedback with any further questions or concerns you may have, and we'd be more than happy to help.
If it was possible to give zero stars that is what I would give. I will never again try to do business with Enerbank. They state that their "policy says" that they cannot work with condo associations, that they can only lend to single owners and for work on single units. They told me originally that it was because they do not want to "give anything free" to the other condo units, so they only work with individual condo owners or building owners, so they cannot finance any common element repairs.
Business response:
I'm sorry to hear that your experience with our company has been unpleasant. Your feedback is important and helps us to look for ways to better improve our customer service. All of our loans must have a homeowner on the loan. When an individual has a co-op, the real estate isn't personally owned, but rather shares are owned in the corporation who's asset is the property. We appreciate your interest in EnerBank and wish you the best in finding an institution that will assist in financing your home improvement project
Does not process payments on time & poor customer service! Within the past 10 months that I've had my loan I have made payments over the minimum amount which has pushed back my due date each time. I always mail my payments 10 days in advance of the due date for all bills. I have bills due all over the country and never once have I had a problem with payments being received on time. Often they are received within a few days sometimes 5-6 days but it never takes 10 days and I can always see where payments have cleared the bank... read more
Business response:
Thank you for contacting us regarding you concerns. As you mentioned, we do process payments within 24-48 of receipt. If you need further reassurance you can send your check certified mail or make a payment online at payments.enerbank.com. We strive for excellent customer service and apologize your experience was less than that.
Very professional and fast working. Started the process on a Friday and by the following Friday at the equipment sitting in my yard. Will be coming back again when I'm ready for my next truck.
Business response:
The team greatly appreciates your kind words! WeÂ’re glad we met your business needs and ready to assist with your next vehicle.
Frequently asked questions about Regions Bank
How is Regions Bank rated?
Regions Bank has a 2.9 star rating with 508 reviews.
When is Regions Bank open?
Regions Bank is closed now. It will open on Monday at 9:00 a.m.
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