Regional Home Care

Carol S. 

on Birdeye

3 years ago

I want to thank Paula for meeting with me on very short notice to supply me with a replacement mask. Paula made my urgent need a priority. She was friendly and thorough, as she walked me through the process of acclimating to the new mask. She has clearly mastered the art of quality customer service. 

raymond d. 

on Birdeye

3 years ago

Suggested I change to regional health care by my new sleep MD. What a mess. First, they told my MD I had to send a sent study for medicare requirements. I never said I had medicare. I had entered by federal blue cross already into there system. I called, they found the FBC/BS numbers after I stated it was in the system and told me no problem, it was sent to be processed. I called FBCBS who stated they are not requiring copies of the studies nor new studies. My MD was still getting a different answer. I called, ... read more

James E G. 

on Birdeye

3 years ago

I finally received my replacement CPAP machine after several months. My representative, Joshua from the Randolph Office was a great help. He showed my wife and I all the details of the new machine and suggested I start an APP on my I phone to keep track of my sleeping,etc. Joshua listens to your concerns and is an asset to your Company. 

Victor P. 

on Birdeye

5 years ago

It is a real theft in the collections. They are constantly sending new and unknown charges to the patient. My experience has been terribly bad with them. I do not recommend them to anyone. They are abusive and highly stressful with their charges. 

Norm R. 

on Birdeye

6 years ago

They will robo-call telemarket you heavily, and ignore your request to stop the calls. I was getting about two robotic calls each week, they were trying to sell me supplies for my C-Pap machine (hoses, masks, filters, etc.). I called them several times asking them to stop the calls. They said they put me on their "Do Not Call' list; this did no good whatsoever. I had to block their number. I feel it is important to have good communications with a medical device provider. There could be a product safety recall, a safety wa... read more