Reed Jeep RAM

Aidan H. 

on Birdeye

8 hours ago

Shocker this dealership went through another ownership change and now all management is gone. Hard to be a loyal customer when you replace everyone. Bring back the Parts Service guy! 

Rachel V. 

on Birdeye

11 hours ago

Serra Lake Orion deceived and defrauded me to the tune of nearly $7,000, and have ignored multiple contact attempts to rectify the situation. Avoid this dealership at all costs. 

Troll S. 

on Birdeye

a week ago

Thank you Berry Robeson, General Sales Mgr for quickly handling my urgent need in a professional and timely manner. True customer service! 

Pat X. 

on Birdeye

a week ago

A big thank you to Dannica for helping us find a beautiful truck. Everything about it is awesome! We especially appreciate Dannica's professionalism, friendliness, and knowledge about the truck we purchased. She is such a pro and so patient with us! A big thank you as well to Phil who made the financing part seamless and easy and ensured that we understood everything. We felt welcomed, appreciated and well cared for! Thank you all so much! 

Howard M. 

on Birdeye

2 weeks ago

Whatever you do do not go to any Orchard dealer. Once again management change any nobody knows anything…. Oh I don’t care what the last manager said he isn’t here anymore… THEN dropped off Sunday for “first thing Monday morning” end of day Monday I get a call… “can’t inspect your truck it’s missing a lug nut”…. I said, “so put one on, how much is it”? $32.00 and we can’t get it until tomorrow”😡 I LITERALLY WENT AND GOT A LUG NUT $2.44 AND BROUGHT IT TO THEM😡 I think everyone that works there came straight from the deep fr... read more

Elisa M. 

on Birdeye

2 weeks ago

Still in the preliminary stages of trying to sort this out, but long story short, I brought my low-mileage Jeep Wrangler (purchased at Gator) in for service, check engine light was on and engine was running rough. So, $1800 and five trips later, Jeep still had check engine light and was still running rough. Was told to "drive it and it would clear up." Service manager Scott Davis offered to investigate further for an additional $4200. I am currently having the vehicle evaluated for service performed and continuing issue.... read more

Sergio V. 

on Birdeye

2 weeks ago

Recently when driving through Conway, Arkansas, the water in fuel light came on the dash of my 2026 Dodge ram. I had one day to kill so I decided to make an appointment at this dealership. Everything that I had read in the meantime, referred to a simple task. That task was to drain the fuel filters. When I got to the dealership I was quoted $1600 for the job. I asked to talk to the supervisor in the service department and the supervisor told me that they had to take the fuel tank out, drain it and empty all the lines in orde... read more

Melissa E. 

on Birdeye

3 weeks ago

Avoid this service dept like the plague. I have a 2018 jeep grand Cherokee I just got last year it was 20k & it was paid for in cash so it’s 100% mine. I’ve had zero problems in the year I’ve had it. It has 90k miles. I took it in for a synthetic oil change cost me 120$ & they “topped off” coolant. 2 days later it overheated for a brief second I shut it right down & limped it home & didn’t drive it again until the 2 weeks it took to get in to the dealer. When I looked at the coolant reservoir it was all gummed up.. they put ... read more

Melissa V. 

on Birdeye

3 weeks ago

I saw a used car on their website and saw they already closed for the day. I sent a message on their website showing interest. I received a call immediately from Sales Manager, Frank, telling me they will be in touch first thing when they reopen. On Monday morning, Meredith took photos for me because it had just come into their lot. I set an appointment for that afternoon. I was looking at a Grand Cherokee L Overland, 2022 with 15k miles. There are lots of luxury add-ons in this vehicle. Meredith took the time to go throu... read more

4+ photos