Torin M. on BirdEye
a year ago
02/11/2021, 09:55 AM
Red Roof Inn gets a BIG ZERO. I stayed at at a Red Roof Inn years ago in Pennsylvania. 15 minutes before check out the maid supervisor came banging on my door with a fist yelling angrily that it was check out time. I said I was leaving but still needed time to get my things together. She came back 15 minutes later banging on the door. When I left, I said that they were rude and I was not returning to Red Roof Inn. She said, "good!" Sheesh! is that how Red Roof Inn trains their employees to treat customers.
Now I have a service animal and have stayed at Red Roof Inn in Lexington, Kentucky because they have been dog-friendly. I checked in at this specific location more than 15 times, But never again!
This morning, I was rudely treated by 2 maids. My dog is a service animal and still in training. My dog was not barking, snarling or growling or threatening in any manner. He loves people and tends to be drawn to meet them. One maid said, "If that dog bites me, I am going to whoop his ass" I tried to defuse the situation and just laughed, saying, "He is well trained and doesn't bite. If he did, he would deserve it". Another maid retorted, "He has teeth, don't he". This is how I am treated with a trained service animal! I called the manager and complained, The first thing she said, "He should be on a leash". He was on a leash! What does that got to do with my complaint? She said that some of the maids are afraid of dogs. I have encountered numerous people who are afraid of dogs during my 15 years of requiring a service animal, but they just state their fears and I respect them by distancing myself when possible. But there is no reason to be rude.
1. If they are afraid of dogs, they should not be working at a dog-friendly establishment.
2. If they are afraid of dogs, don't insult the owner.
I worked as a hotel maid for many years as I worked my way through college. I would have never considered treating any guest with such rudeness. I do not feel welcome at this establishment and I do not stay where I do not feel welcome.