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Red Robin Gourmet Burgers
- Restaurants
- Arlington, TX
About this business
Location details
421 E Interstate 20, Arlington, TX, 76018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We went to check in this weekend just to sit and eat as my cousin and I had our children with us . The ( I believe the manager ) was helping with seating up front and she asked me something and since it was super loud , I pulled my mask down ( I was 6 feet away ) , she automatically asked me to put my mask back up and didn’t let me speak Until I had it completely up. I then told her I was trying to talk so you can hear . She then smirked and said I can hear you just fine. I was just released from the hospital for panic attac... read more
Business response:
Hello Jarica. We appreciate your understanding with our company's mask policy, but disappointed to hear about how it was communicated and that you felt disrespected, and would like to get it addressed. Please send your contact info with the subject "Mechanicsburg" to SocialLVRG@redrobinpa.com, and we will be in touch. Thank you for bringing this to our attention.
We ordered and used a delivery service. When we received our food, 3 out of 4 meals were not what I had ordered. The food was soggy. I called Red Robin to let them know there may be a computer error. I was informed the wrong meals were punched in and she’ll refund me one entree. We won’t be ordering from them again.
Business response:
That’s not okay! Please send us a message at https://sforce.co/3nkN0VE or 1 (877) 733-6543 (9 AM - 6 PM MT) so we can follow up. Thanks, Jessica.
RecommendedFood was amazing friendly staff great service and cleanliness
Business response:
Music to our ears! Thank you, Brandi!
Absolutely disgusting that Red Robin would allow such discrimination, it should not matter what you believe or who you support we are all humans. Red Robin has always been one of my favorite places to eat, sadly I now have to re-examine my choice of restaurant to associate myself with. If you would have asked me a week ago where I wanted to eat I would have quickly replied with let’s hit Red Robin, now my answer is Buffalo Wild Wings. Your staff is disgusting, you should absolutely be ashamed of yourselves. Do right, do bett... read more
Business response:
The Team Member responsible for social media posts that disparaged the Guests is no longer employed by Red Robin.
Had the unfortunate experience of a claim of 15 minute wait. Then ended up being 34 minutes with 4 other tables sat before us that checked in after us including a party of 3. When we sat we were ready to order however our server just walked away. She then checked in on the party across from us but nothing with us. Slow and mismanaged front of the house.
Recommendedgreat waitresses..fine dining and awesome food
Business response:
That's what we LOVE to hear, Regina. Thanks for choosing us. It was a pleasure serving you!
Messed my order up 2 different times. Blames it on door dash so they don’t have to deal with it. But the bags are sealed? Managers are useless. Each time they sent out a new order with a different driver. First time they didnt send a burger and fries, pretzel bites and soft drink. 2nd time they sent the pretzel bites but forgot the burger and fries and soft drink. 0 stars from me
Quit employing staff that poison customers because they dont share same political beliefs.
Business response:
The restaurant management team concluded after a thorough investigation of the claims that no food tampering took place. The Team Member responsible for the social media posts that disparaged the Guests is no longer employed by Red Robin.
RecommendedOur server was fast, attentive, awesome, and observed great COVID protocols.
Business response:
That's what we love to hear, Susan. It was a pleasure serving you!
Frequently asked questions about Red Robin Gourmet Burgers
How is Red Robin Gourmet Burgers rated?
Red Robin Gourmet Burgers has a 4.3 star rating with 3,334 reviews.
When is Red Robin Gourmet Burgers open?
Red Robin Gourmet Burgers is closed now. It will open on Monday at 9:00 a.m.
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