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Realty Trust Services
- Property Management
- Westlake, OH
About this business
Real estate brokerage and property management company.
Location details
1994, 29550 Detroit Rd #500, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1st complaint, was that the house I was applying for changed it's price ($1200-$1499) after I already paid 2 application fees for my husband and I. 2nd complaint, is the realtor offered as an option when the rent price changed to REFUND me my money back and Never did. 3rd complaint, is the realtor was NON-responsive for a very longtime about refunding me back my money to then recently change things AND offer a partial refund (of Which was not agreed upon the first time). 4th complaint, is this company offers this complaint b... read more
Business response:
Hi ******** We aren't in control of our owners. We are sorry for the disappointment. We will if we not allready give you a refund on the deposit. We wish you the best in your home search.
Landlord. They do not manage your property, what they manage is to take every last dime from you if you are an absentee owner. paid 15k to get the place ready for sale...took 4 months...lots of excuses...never would send pictures...sent my RE agent finally and got some pictures, but they did nothing! When we reached out they had a bunch of excuses and would never return calls. This is fraud and this is criminal. I have contacted the DA to investigate.
Business response:
Hi J**** You knew it wasn't complete. We didnt have pictures till they were done. We sent our agent who was calling because our field person wasn't there. They verified it was partially done but not done well which we were working on doing. We did just take an extra week to respond to everything but we are making an offer to resolve this to the client directly.
This place is fraudulent as they are charging me 16,667 dollars for a property that I owe no more than 4,000 dollars for. They have this on my credit and it's making it impossible for me to purchase a home. When I call tho try to speak with Ram he gets smart and hang up on me. These people like to take advantage of the poor people and throw them in raggedy homes and try to charge them a outrageous amount when they attempt to move. They are very unprofessional and scam artist. If you go on their website the reviews are good b... read more
Business response:
Hi Mahogany, Normally... I'm sorry for your negative experience. Normally we really try to cause the least possible cost to our owner clients by working with residents when they are in trouble. But when a there is excessive expense like damage to the house its often times way more actual cost than tenant anticipated or owner for that matter. That is why the court system requires actual receipt evidence proof.
I am writing about my experience as a landlord who employed Realty Trust Services (RTS) as my remote property management company. I owned a rental single family home in Cleveland and hired RTS. While the individual employees were nice enough and attempted to be helpful, I found the entire experience off-putting, disorganized, and overall simply terrible. There was never one point of contact to address concerns, and my best guess it that the business model of this company is to keep landlords guessing, disjointed, and to take... read more
Business response:
Hi R***** I appreciate your honest review. I'm sorry that our company didn't meet your expectation. In regards to maintaining a hot water tank every work order is its own decision. You don't have a crystal ball when it comes to what will happen and have to make a judgement call. Its expensive to send someone to a house but you don't simply replace a hot water tank over a pilot light being out. But sometimes that pilot light is just the beginning which you can't anticipate. So some of that is us trying to save you money. And ... read more
We moved into a Realty Trust property on06/29/22 and the entire experience has been horrible! The house was FILTHY upon move in. I've sent several emails requesting updates about when the repairs will be complete. Last week, maintenance requested to reschedule three consecutive appointments and didn't bother to show up by 6:00 pm on July 14th as stated by a maintenance representative. Someone did come out on Saturday July 16th to VIEW the violation repairs that were listed in the report that I sent from Garfield/Maple Hts an... read more
MOLD in our shower upon move in. Just the beginning of our nightmare experience with this group. If I could give negative stars, I absolutely would. You’ll notice a common theme of false promises, low services standards and outright just filthiness after promised this property was “professionally, deep cleaned”. Upon, first arriving to our new rental, you’ll notice trash left for us in corner of the room. So much for the deep clean already. The carpets are visibly, absolutely filthy. Definitely not “professionally” clean... read more
Rakesh. Was very professional and helpful would recommend him to any one looking for a place
Jean is a gem! Got me into my first home very quickly.
My husband submitted an application for a house on Plainfield Rd. in South Euclid on August 19th, 2019 (submitted for both him and me). The house was, at the time of our application, listed as available September 1st. As we are currently "in between homes" and living with family, we have been focused on moving into a home as quickly as possible. Prior to September would have been ideal. Because our credit is low, we received a denial with conditions for approval on August 22nd, 2019. On August 26th, we had met the conditions... read more
Business response:
Hello *******, I am sorry to hear of your frustrating experience. A couple notes 1) Construction for final availability does shift and sometimes owners do the make ready our selves and sometimes government entities interfer. We try to keep this updated but these can actually quickly change and may not be known until previous tenant moves out 2) Our office appointments must be made in advance like many non retail businesses. 3) We have to charge fees across the board or else it could be considered discriminatory. Your credit ... read more
Frequently asked questions about Realty Trust Services
How is Realty Trust Services rated?
Realty Trust Services has a 4.5 star rating with 776 reviews.
When is Realty Trust Services open?
Realty Trust Services is closed now. It will open tomorrow at 10:00 a.m.
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