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Ray Laks Honda
- Car Dealers
- Orchard Park, NY
About this business
As Buffalo's First Honda dealer, Ray Laks Honda has been selling new Honda cars in Buffalo for low prices for over 40 years. Our Honda Sales department was the first in Western NY, and is trusted by customers all over Buffalo and Western NY. Whether you're looking for a New Honda Pilot, CR-V, HR-V, Accord, Civic, Odyssey, Passport or any other Honda Hybrid model, you're sure to find great value, selection and service at Ray Laks Honda.
Location details
3590 Southwestern Blvd, Orchard Park, NY, 14127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 3:00 p.m. |
Bought a used vehicle two months ago front pads were worn out as brake light came on was taken to a different dealership and indicated that the pads should not have passed inspection… This just tells me that the inspection was not physically done Just a sticker was slapped. It’s a shame, especially when your family is on the line and you just don’t care… I will make sure you are reported to the BBB and make sure your inspection is Revoked…
I was told on the phone that they needed to look at my Honda Pilot to be able to know what it would cost to have them install a 7 pin trailer harness and break controller. I asked if the estimate was free. They said yes, it would not cost to have them do an estimate. I drove 30 minutes there and back costing me time and gas. When I got there, the service area was chaotic. One person leaving there said to me "GOOD LUCK" as they left and were clearly unhappy. I told the person at the service counter that I had an appointment t... read more
Service department is absolutely awful. Even their own salesman agree to not bring vehicles there for work. They apparently can't look up if something is under warranty and lie about the time their work will take. When asked about a time frame for work to be done, their service department laughed at us for asking. This is our 3rd time attempting to have work done there and surprise, they have never fixed anything any of those times. Go literally anywhere else.
I would leave this dealership zero stars if I could. They knowingly sold my husband and I a lemon, and nobody at the dealership seems to care. Friday night we pick up the car at 5pm with our newborn baby in tow, and at 7pm the check engine light comes on - right after we drive about 50 miles which if you know anything about cars, means it was reset and after about 50 miles it comes back on if the problem was never fixed. Since the dealership was closed, we decide we’ll call in the morning - surely they’ll help us out. The ne... read more
Never and I mean NEVER will I take my car to Ray Laks Honda ever again! I took my car in on December 22nd 2022 for a warranty issue regarding my catalytic converter. Ray Laks took 2.5 hours to look at my car and then told me that STARTING it would be $3830 to fix my car because the warranty didn't cover ANYTHING but the actual converter. They then told me that if THEY broke anything in the process of fixing my car, I would have to pay for what they broke. I instantly panicked! I don't have a spare $4k+ to throw at my car, an... read more
Purchased a used vehicle which I told was “fully serviced “ 1 day after bringing it home I heard a funny noise. Took it back to the dealer and it sat there for 1 week. Left VMs for the service department and the GM, no replies. Finally went down there and demanded answers. A tech took me in the shop and told me my vehicle needed a new tensioner for the timing belt and 3 O rings. A little under $800. Currently fighting with the dealer to have them cover this expense. So all in all, the vehicle was not serviced properly before... read more
Service department is a joke! No matter how many times you call or what time of day it is they will not answer phone. Finally talked to a salesman who said he would go back and give them the note I wanted to make a service appointment and wait till they dialed. They finally called about 10 hours later and hung up on me. So I changed the oil myself. When I got underneath it I looked up and see protection plate was completely gone. They are the only ones who have ever serviced my ***** ***so I know they never put it back on. I... read more
I bought a car there in 2018. Wanted to trade my car in and purchase another *****. The lack of response to me is amazing. I ended up going to another dealership to purchase a vehicle. This is by far the worst and most incompetent customer service I have ever dealt with. I had to ‘chase’ my dealer down for answers to basic car loan questions. Do not waste your time here
I never wrote any reviews even if the service is bad but this place got me so frustrated.They are not very professional they do not check customer’s information specifically when they are sending a check to that customer. Me and my husband went there to buy a car. We paid cash $2000 down payment. We ended up not buying the car. So the sell rep said we would get a check in couple of days. We went there on april-28-21 which was Wednesday I believe. The sell rep (Adrian) told us by next Wednesday or Thursday we would receive th... read more
Frequently asked questions about Ray Laks Honda
How is Ray Laks Honda rated?
Ray Laks Honda has a 4.5 star rating with 1,846 reviews.
When is Ray Laks Honda open?
Ray Laks Honda is closed now. It will open tomorrow at 9:00 a.m.
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