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5403 S Broadway Ave, Tyler, TX, 75703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My physical therapist gave me three shoes to try for my knee pain so I gave the list to Eric today. He brought all three shoes, explained the benefits of each. Very knowledgeable very professional. He even suggested that if I had a prescription I could save money and tax but chose not to. Go see Eric for expert help
Found a pair of Hokas today, salesperson said computer shows we have your size let me go look again....they were on hold for someone, dated 12/11 hold until Christmas Eve (piece of paper taped to box with this written) I was told the hold policy is 3 days. I’m standing at register, so can I buy those shoes? No. You’re holding until Christmas Eve? Hold policy is 3 days? Yes. Okay I will spend my money elsewhere and order them online. Been shopping there since early 90’s. Never again.
Business response:
Stephanie, we are so very sorry that you had this experience in our store. This is not acceptable behavior for our store employees. If you could send us a private message, I would like to put you in contact with the owner of Racquet & Jog - He would like to personally apologize to you and get you the pair of shoes you are looking for!
Olivia was the bomb!!!!!!! Thanks for all the help!
Great store. They always have everything you could ever want and more. Great service too!
The shoe department staff are the most knowledgeable about their products (all brands) than any store I have shopped, including exclusively one brand stores. Kuddos!
Racquet & Jog has a 4.5 star rating with 677 reviews.
Racquet & Jog is closed now. It will open at 9:00 a.m.
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