Rachel Zoe Inc

Margaret S. 

on Yellow Pages

7 years ago

I have been trying to get a hold of someone to cancel a double order for three weeks. I get an automated email every time. I just got two emails with two boxes being sent!! I am so angry!!!!!! I will never, ever a order another thing from this company unless I get a response from a real person resolving my issue!!!!! 

Gabriella P. 

on Yellow Pages

7 years ago

ABSOLUTELY the WORST customer service I have EVER had in my life!!!!!! Legit Racheal should be disgusted! This is going to kill your business!!!!! 10 emails before even recieving a response which was an automated response GROSS it was not even personal! Yuck!!!!! I know I’m not the only one. Lucky for me that American Express agreed with the crappy service and CANCELED my supscription and the others two I bought my sisters. People now a days all you have left is customer service cause we can get your box crap on Poshmark and... read more

Paul L. 

on Yellow Pages

8 years ago

Rachel Zoe Inc has a lot to learn about being in business. Their customer service department does not pick up the phone (after 4 days of trying). Emails get an auto-response that they will respond in SIX business days. They ship a full 15 days after the order date. They ship to the wrong address causing the recipient not to get a Xmas gift. A jewelry purchase literally falls apart on opening. A bit NO recommendation since they obviously are not ready to serve customers.