Quick Lane at Midway Ford

Eduardo Garay 

on Google

6 days ago

DISTRUST, HORRIBLE SERVICE, WORST EXPERIENCE EVER... These are some of the words that come to mind everytime I think about the quicklane at this location. Ok so first off with the facts: 1. Changed my brakes (rotors, calipers and pads) at this place 16,000 miles ago... Today my rotors are warped which I can't still get my head around... THE ROTORS ARE WARPED and the BRAKE PADS are doing ok? I AM 1000% SURE they DID SOMETHING WRONG HERE! Charged me 2K for changing both axles and now I have to change the 4 rotors after barely ... read more

Miguel Dominguez 

on Google

3 months ago

I called this location to see if they have any slots to get an oil change and tire rotation this morning, they told me that they're currently not busy and they should be able to get me in. I show up not even 5 min later and they're telling me that there's going to be a 3-4hr wait! I don't understand how it's a called a "quick lane" when you're waiting a few hours to ve serviced. And to top it off, you can't even make appointments lol now I'm stuck having to go to Valvoline. 

Laron Diamond 

on Google

8 months ago

visited Quick Lane at Midway Ford near the end of their shift to get a tire patch. The manager was incredibly helpful and went out of their way to take my tire and information, ensuring I could get my tire fixed first thing the next morning. Thanks to their great service, I was back on the road quickly. I really appreciate the effort they put in. 

Jenn Swanson 

on Google

8 months ago

I bought a new set of tires on Nov 21st. On Dec 5th I woke up to a completely flat tire. When I called to let them know I was told that the tires weren't covered under warranty. I was never offered a warranty. Ful'on deja vu with my experience at metropolitan ford in eden prairie. Short story even longer the total cost for 5 "new" tires was almost $1500. I think the BBB should be contacted because it all feels scammy to me.