Quick Lane at Citrus Ford

Dustin Butler 

on Google

7 months ago

Unpleasant experience as it took 3 hours for a standard oil change. The delay wouldn’t be as maddening if the service advisor had bothered to keep in touch and stay in communication. Sucks have to bring our Kia here as there is no service center directly connected to Kia. Once service contract is up a new location will definitely be chosen. 

Lucas Crowhurst 

on Google

11 months ago

Typical terrible dealership service experience. These independent dealership networks are really letting these good car brands down. Unfortunately, a car brands quality is largely influenced by the quality and confidence you have in your local dealership network. Thankfully for Kia and Ford, there are other options to have your vehicle serviced. A simple 1 day warranty repair with a loaner vehicle at a different dealership was a 5 day fiasco that went nowhere and cost us money, stress and time here at the Citrus service cent... read more

R. Peterson 

on Google

11 months ago

What a mess. Multiple times this shop failed to pickup a vehicle that was scheduled days in advance. They kept the vehicle for 24 hours and never touched it. One star for sending a Lyft to let me pickup the yet untouched vehicle. Useless Ford. 

Mario “Thatonedudelost” 

on Google

a year ago

Came for a transmission flush paid $300 checked the transmission fluid before dropping it off and told the advisor there’s no issues just want the fluid changed. He said I’ll get it back with new fluid. Reddish or a little brownish. When I picked up the car my bumper had damage. They took liability and were willing to fix it after inspecting photos of my car that were taken when it was dropped off, later on that day when I told them I would be taking my car somewhere else for repairs if they can send me the photos of the car... read more