Quest Diagnostics

Joanna 

on Google

2 days ago

I visited Quest at Rolling Oaks in Thousand Oaks on Saturday 04/11/26. Since they accept walk-ins and open at 7:30 a.m. on Saturdays, I arrived at 7:20 a.m. There was one person waiting outside. The first phlebotomist arrived at 7:38 a.m., but with her coffee in hand. Maybe the line at the coffee shop was long and that’s why she was late. I believe her name was Jessica. She opened the doors and everyone checked in. By then there were several appointments and seven on the standby list. I was first on the standby list. The off... read more

Patrick Neville 

on Google

a week ago

It's ridiculous there's no one to talk (i.e. no front desk). The only option is the automated machine, which gives no options and isn't able to give any perspective on availability. Once in the back, the staff is very nice, but it can't undo the bad taste left in ones mouth during check in. Awful business model for the customer. 

Nancy Benitez 

on Google

3 weeks ago

Quest is not what it used to be. I feel like since Covid, customer service is terrible. I can’t complain about my phlebotomist Colleen because she was amazing and friendly. Colleen is personable but a couple of the other phlebotomist were not as friendly or patient. It used to very convenient to stop by, check in and get your blood drawn. These days if you don’t have an appt and walk in you can check in but if by a certain time they haven’t gotten to you they won’t do your blood test.