Qci Restoration

Dale H 

on BBB

5 years ago

Working with these guys was terrible. They never showed up on time and we wouldn't see them for weeks until we called to inquire what was going on. They made several mistakes which they then had to fix, which took them another month. What started as a leak in a kitchen wall took 6 months to fix. Will never use them again. 

Jacqueline R 

on BBB

5 years ago

This company needs to be out of business. They lie, they don't communicate, they don't even do the work. When my house Caught on fire come they had me sign a paper while telling me at the same time that their company could not go into my mortgage and find out all my information that the paper I was signing while they were talking to me set different. They got total access of my information and had my mortgage company send them a check and changed my address to theirs. I had to send my mortgage company a letter saying DO NOT ... read more

Cheryl 

on BBB

5 years ago

They were awful, lied to us when they were coming. Took our insurance check, said they could cash it for us and we never heard anything for over 2 weeks. Had to call the guy that has the Knoxville area and he lied to us again till my husband pointed out we caught him in his own lie. Wouldn't recommend them for nothing. He also put on our finally paper work, they gave us boxes ( and charged us for them) and packed our basement up and that wasn't the truth, we packed our stuff up. He lies so much and had to keep re-doing the b... read more

Lori B 

on BBB

5 years ago

Having a leaking water pipe cause water damage in three rooms and a hallway was very stressful, especially when we have an almost 90-year-old mother, two dogs and a cat in our household. Response Team 1 did a great job in cleaning up the damage and getting our home ready for the renovations needed because of the damage. All of the employees were very professional, prompt and did exceptional work. We had four rooms and a hallway painted, new laminate floors installed and a new vanity installed in the bathroom. We were kept in... read more

Gary S 

on BBB

5 years ago

We have a 92 year old mother who had a water leak in July. We contracted with these people to repair 3 rooms in her mobile home. This is September 27 and they have been out twice...once to bring a roll of insulation and once to put down 3-4 sheets of particle board. Nothing has been done since. This woman is of delicate health at 92 and we are concerned that the lack of attention and/or work is now starting to take a toll on her health. She is living in part of the mobile home that is not torn up. Should this lack of attenti... read more

E B 

on BBB

6 years ago

This company attempted to complete mold remediation in my apartment. It took them months of trying to get it right till they finally gave up with indoor mold levels still higher than the outdoor. Probably because they didn’t send any people that were certified in mold remediation to complete the work. In fact, it seemed like they just found some people looking for work, handed them some cleaner and a vacuum and said, “hey, try to get rid of that mold.” They didn’t worry about containing the mold or construction dust, they dr... read more

Myrna L 

on BBB

6 years ago

Sadly, when the Team completed the restoration to our basement after a flooding, we went downstairs after they left and realized our ***** ******** was missing. Everything was placed during the cleaning on our pool table and bar, except that. When speaking to the manager I was told they interviewed every guy that came in and they all said they didn't take anything. I would be surprised and shocked if they admit and say, "I took it." Manager stated he believes his team, even though he initially said he interviewed three guys,... read more

Joe G 

on BBB

6 years ago

The Burbank Location. Cleaned our house and had to come back a 2nd time. There was no follow up from Brad about the work that was done. The Burbank location showed up with over 50 people and used my house as a staging for employee. I don't know how many people cleaned my house but they started at around 10am and where done by 12pm. When my neighbors had people cleaning for days. I think the money they charged my insurance company was outrageous. Good thing I went over the invoice because they had stuff on there that was ridi... read more

Jamie M 

on BBB

6 years ago

On September 19, 2018 my homeowner's insurance company hired Response Team 1 to perform removal of mold and water damaged areas of my kitchen. The initial treatment of the water damaged area began on the evening of September 19th. The crew opened a portion of the area and removed a small section of cabinets and a small section of dry wall. The workers stated they would need to stop siting they are only allowed to remove up to 10 sq ft of mold. Passed that 10 sq ft, a full mold remediation would need to take place by a specia... read more