Q Link Wireless

r w. 

on Birdeye

3 years ago

The worst customer service ever! Constantly hung up on. English is a second language here. Have fun being on the phone multiple days and hours. It is so bad that I am changing companies and I have everything free! Pure garbage. The worst ever period. 

Keith H. 

on Birdeye

3 years ago

I've only had my Q-link service roughly 3 weeks. I have received an Email stating I opted out of their free service. I called customer service and it says my lifeline benefits were terminated for applying or switching to a different carrier. I have not switched or applied to switch. When I spoke with a representative they told me my service was active and that my account was in good standing. That their system needed time to update or something and that is why I had this issue. I can not log in to their website to check my u... read more

Phantasystar77 

on Birdeye

3 years ago

The other night I received an email from Q-Link wanting a $10.01 co pay for a tablet. I was clueless about what this was so I logged into my account there and found a tracking number for a tablet that had been delivered to my door more then 5 hours before. So I checked my front door and there was a soaking wet box that had been left out in the cold rain all that time. Since I never ordered any tablet off Q-Link I emailed them and they claimed they couldn't deal with the issue via email and I needed to call them. First rep I ... read more

Eric H. 

on Birdeye

3 years ago

I paid for unlimited data 10/6/21 and today 10/12/21 my data quit working. I called and was told that since I used 19g of data, it was excessive use of data . I paid for UNLIMITED. it was over 60$! Other companies I have pumped over 100g of data in a unlimited package. They refused to put a supervisor on the phone and transferred me to another agent who pretended he couldn't hear me, so they could hang up the phone because I was not letting them off the line. I demanded a supervisor, and was told that was impossible. They we... read more

Martha C. 

on Birdeye

3 years ago

I ordered a phone through Q Link, I paid $69.95 it was not a free phone, I have never received the phone. Every single time I call Q Link they say it is nothing they can do about it because it's been shipped, it shows I never received the phone it shows a delay somewhere in Georgia even with all that information they refuse to send me another one or refund my $69.95. They are con artists and a rip off company, im low income thats how I qualified but yet they wont refund me money for something that clearly says I did not rece... read more

The S. 

on Birdeye

3 years ago

I'm giving QLink 1 star because 0 stars is not an option. THIS COMPANY IS THE ABSOLUTE WORST! I needed a new phone as the old one stopped working. Naturally, I attempted to use the website to switch devices (this was at one point the most convenient way to make changes, and I'd done it before, so I figured it would be easy). I was able to 'successfully' verify that my new phone was compatible and order a new SIM card via the site. I expected them to stop service on my phone because they always do this when you're receiving a... read more

Merril R. 

on Birdeye

4 years ago

I'm totally disguised with Q-Link customer service, it's literally non existent. When I call I'm told that representatives are all busy and there's up to a two hour wait time. Then leave your phone number and they'll get back to you within 48 hours but they never call you back. I've been trying to contact them via email for five consecutive months now for help with my Q-Link phone that I can't answer when I get a call but all I get is constant emails telling me it's time for recertification and to send them my qualifying doc... read more

Katrina R. 

on Birdeye

4 years ago

Very uninformed and juvenile customer service. I'm still on hold 2.5 hours.later because the man who took my call was too dumb to look into my problem. Lost service entirely for 24 hours, and a week and a half later, I still have no mobile data. He swears my phone is locked even though I was talking to him on the very phone (on Q-link network) after dialling 611 and it ringing to Q-link. So, due to him being an idiot, he thought it would be cute to leave me on hold the rest of the night. Very juvenile and unprofessional, but... read more

Robert R. 

on Birdeye

4 years ago

I've been approved for some time now and am trying to move my service from SafeLink to QLink as SafeLink has me paying for service. I've tried over and over to find out when QLink is going to send me a sim so that I can eat rather than buy airtime and yet QLink refuses to answer. I've been trying to get this sim or an answer for over a month. If this is typical of QLink "service" I would warn users to stay away.