This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Puma North America
- Business Services
- Forge Village, MA
About this business
Puma designs, manufactures, and distributes athletic and casual footwear, apparel, and accessories.
Location details
5 Lyberty Way, Forge Village, MA, 01886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered 3 pairs and after couple of days I received an email that order shipped. While tracking ***** they said just label create. Package not received. After so many calls they said you will receive in 5 days, long wait again. After 3 weeks online chat I found they don't have stock and now they will refund for 2 paira and 1 pair shipped. As a penalty they are giving me 30% next order? Lol.. I will never order again. Customer service big Zero. When they take orders while they don't have stock. Still receiving useless marke... read more
I was charged twice for the same shoe and now my account is negative you guys going to tell me one will fall off why in the world would u charge any one twice for the same thing.
Hello, my name is *****. I would like to issue a complaint with ****** the shoe and close brand. Yesterday at 1 PM I entered one of their stores in ******** located in *********************************; With my service dog. When I entered the store they asked me to leave because I had a pet with me. I explained that he was a service dog and they told me I still had to leave they do not allow dogs in the store. I explain to them again that hes a service animal that needs to be by my side they didnt wanna listen and they told ... read more
Business response:
Hi Karen, We are so sorry to hear about your less then perfect experience in one of our stores. I have personally forwarded this information to our director of stores to handle this situation with the employees of this store. Please feel free to reach out if you have further questions or concerns.
I ordered *** and M. City customized jerseys with name and number on them as a gift to my dad (3/18/2021). I received the two jerseys without customization and contacted customer support. ******** support (agent Mayo V.) processed a reshipment (3/22/2021) and promised products will arrive with customization. I received the reshipment 4 days later (3/26/2021) with guess what, no customization. **** plain jerseys with no numbers and no names on them. I decided to contact customer support again. ***** **** *. said he could not ... read more
Based on communication with the customer service department to day and the fact that I did not get a valid response to a shipment request I will no longer order from your company and I will discourage others not to order as well. Instead of a solution I was informed by the employee (****) that they held a ******'s Degree to which none of that applied to question and frankly was not of interest. It was as if that person needed to validate that they could handle job responsibility but I was not interviewing for any job positio... read more
I ordered shoes on 5/3/2020 and I haven’t received them yet and I’ve tried contacting them everyday and have waited over 30 mins and still can’t seem to reach anyone. I have sent an email no reply still, I’ve tried the live chat and it states no staff available. At this point I just want a refund because the shoes were for my birthday which is 5/31. Yet STILL NO SHOES. I will never order from Puma again.
This company is horrible with returns. I ordered a pair of shoes as a Christmas gift. They did not fit. When I tried to return them they first said the order was past the 45 day return time. Their website clearly states in the return policy that because of the holiday all orders placed between October 15 and December 17 can be returned until January 31, 2020 and everything after December 17 falls under their 45 day return policy. I ordered on October 30 so my order falls in the category that CAN be returned until January 31,... read more
Stay away from this company. They will delay your order enough so that you are out of the return window and then deny to accept returns. These shoes are extremely uncomfortable. I went to their store and ask for a return. The store staff (Shally at ********** Premuim outlet) is extremely rude. She does not know how to treat their customers. She accused me that I was harassing her. All I asked was to return the shoes I bought. I think this how they scare people to not ask for return. She refused to give me their customer serv... read more
Worst Customer Experience ever! A profitable business that can't even have an online ordering system that shows accurate information on it. Such a disappointment! Doesn't even deserve a quarter of an start
Frequently asked questions about Puma North America
How is Puma North America rated?
Puma North America has a 2.8 star rating with 85 reviews.
When is Puma North America open?
Puma North America is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com