Pulmonary Associates (Wellness Way)

Dahlyn Bautista 

on Google

3 months ago

I’m giving 1 star due to very poor customer service. I have called multiple times regarding my pulmonary referral, and each time I am placed on hold for nearly an hour. When someone finally answers, I am put on hold again without resolution. This has happened repeatedly and is very frustrating, especially when trying to schedule important medical care. I hope the office can improve their phone system and responsiveness to patients. 

Ravin Herring 

on Google

3 months ago

The 2.2 rating makes sense on this location. They have only one new patient scheduling person and nobody else can help schedule new patients. She doesn’t answer the phone and she doesn’t call back. Moving on to the next !! 

monique zaldana 

on Google

5 months ago

had a very disappointing experience with this office. Every time I call, there is an extremely long hold time and no one ever checks in to let callers know their place in line or that someone will be with them shortly. Today I was on hold for over three hours, and no one ever answered the phone. That is absolutely unacceptable and reflects very poor customer service. I have only had one appointment at this office, but the experience in person was not much better. The front office staff did not greet me when I arrived, did no... read more

lindsay sonner 

on Google

6 months ago

This office has horrible service. The front desk staff are rude and uneducated. The waiting time is minimum 1 hour and the waiting room is packed like sardines and feels so stuffy and gross. The office is filthy. Overall, I am not sure how this office can stay open. A word of advice, do not schedule here! 

Debbie Ruiz 

on Google

8 months ago

The girls at the front desk are horrible. They are incompetent. They never get anything right. They forget to follow through on referrals, insurance authorizations, scheduling.