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Public Storage
- Self Storage
- Ashburn, VA
About this business
Location details
45941 Old Ox Rd, Ashburn, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:30 a.m. to 5:00 p.m. | |
| Sun | 9:30 a.m. to 5:00 p.m. |
Drew! He's the best representative that you could have for your company. Like, wow, he made my day so much better by being amazing at his job. He knows what's going on and really cares. I'm amazed at the level of customer service and care I was given. Thank you, Drew, for being amazing at your job. So I've gotta knock a star off because I can't ever get anyone on the phone when I call. They call me but when I call them.back its as if they were never at the location Just talked to Mike and Drew again and wow! The customer ser... read more
I’m now paying 5x my original rate
**UPDATE: it has been 6 months now and not only is the elevator STILL down, but they have INCREASED the unit price.** Been here for a few months and its been fine. However today i stopped by and the elevator had a sign that it was not working. My unit is on the second floor so i went to take the stairs, not knowing that the stairwell completely locks you in on both doors. I thought no problem there is an emergency exit door to the outside here, i can go out and around. Nope. the emergency exit door that will let you leave th... read more
We rented storage space to hold a wide variety of items while we moved to a new home. We specifically rented a climate controlled unit to protect our belongings. When we came to pick up our belongings we discovered that many of the items with fabric were covered in mold. We tried to seek assistance from the office, but no employees were present during the 3 hours we were there, despite it being during normal business hours. We were on the phone trying to reach someone who could help for over an hour, with the employee on the... read more
Well unfortunately not super happy with this joint. Good intro rate but man do they stick it to you afterwards. New rate is about $1000/yr extra. Good gracious. Also god help you if there is ever a need for help. No response to calls or messages. Customer service was less helpful as there is NO option to speak to an agent on the automated line. If you sit on the line and let it cycle through several times you are eventually connected. The agent i finally spoke to almost hung up on me, argued with me about being transfered to... read more
Frequently asked questions about Public Storage
How is Public Storage rated?
Public Storage has a 2.4 star rating with 19 reviews.
When is Public Storage open?
Public Storage is open now. It will close at 5:00 p.m.
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