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Prosper Ford Service
- Automotive
- Prosper, TX
About this business
Location details
2200 W University Dr, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
This dealership has taken care of my vehicle since the first week they opened. I didn't buy it from them, but I've always felt like the service was good. My truck is a 2020, so it's out of factory warranty. With a previous post warranty issue, my service advisor coordinated recalls with other repairs and got the job done at a much lower cost. But with the latest issue, they really raised the bar! It appeared a sensor had failed, but it turned out to be an electronics module. Thankfully my 3rd party extended warranty covered ... read more
Dropped my vehicle without scheduling an appointment. I met Tom D’Arcy and Vance Holloman at the service center. They were quick, efficient and professional. Thanks Gentleman. Came again on Oct 8th and John M. did a great job taking care of my vehicle. I dropped it off for three days and he committed to the deadline. Thank you John. Came again on October 24 for an oil change for my other vehicle and Cody P. did a great job. He also took care of an old recall. Thank you Cody.
This was my second time in and second not so great experience. The first time was basic service which I previously noted was fumbled. This time, I had (still have) a leak in my washer fluid system somewhere. I made an appointment, which was on a Monday morning. I took it in and was told then that they needed to keep the truck for 3-4 days. What I didn't realize at the time was that meant 3-4 days just to look at it. On Friday, I still hadn't heard anything early in the afternoon so I text the service writer for an update. He... read more
We bought the car here so we were using the service here. But we had bad experience lately. Now we have to change to another dealership
I purchased a ford mach E there, I had issue with my tailgate lock, the service provided the overprice estimate. I asked them to provide me the part which they replaced for, they are not willing to give me that old part. I dropped off the vehicle on 8/6/2025, they told me the vehicle won't ready to 8/13/2025, only for fixing the tail gate latch lock, they will charge you for $1176, and they will not provide a loaner car to you. I am not recommending this dealership to purchase a vehicle, they don't treat you like a customer,... read more
Frequently asked questions about Prosper Ford Service
How is Prosper Ford Service rated?
Prosper Ford Service has a 3.1 star rating with 42 reviews.
When is Prosper Ford Service open?
Prosper Ford Service is closed now. It will open tomorrow at 8:30 a.m.
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