Propane Gas Ind.

Israel A 

on BBB

4 years ago

I have not been able to talk to anyone in the local office for several months. I understand that the COVID-19 hysteria is causing some difficulties but 2 months is a bit much. Currently I've been on hold listening to bad music for 1 hr and 23 minutes. 

Derek W 

on BBB

4 years ago

Worst customer service I have ever had to deal with. 

Shelagh M 

on BBB

4 years ago

I have an 'automatic refill' account with Amerigas. The last time they delivered propane to my tank was in April, 2020. On Saturday, December 7, 2020 My tank was empty. I noticed it when I was starting dinner, but my stove would not light. I could smell a perfume like odor. I called customer service but the office was closed. I used the online website, and tried the customer chat, but it just came back "this page not available". I spent a cold weekend, no stove, no hot water, no heat. I called first thing Monday morning, and... read more

Chris O 

on BBB

4 years ago

Is this company still in business? Any number I call gets a voice-mail. Customer service is non existent. If I could give them less than one star I would. Do yourself a favor, dont do business with them. 

Lora M 

on BBB

4 years ago

Terrible, unreliable service. I have been waiting 3 weeks for my tank to be refilled. We seem to go through this every winter with Amerigas 

kc c 

on BBB

4 years ago

Apparently there are many unhappy Amerigas customers, and now we're joining the chorus. We've had an account with Amerigas for over 5 years and have been completely unable to reach anyone at the Colchester (CT) Amerigas hub by phone or by using their online contact system. I have contacted Better Business Bureau just now for help. They shared with me Amerigas' King of Prussia, PA corporate headquarters phone number. I just hung up the phone with them; I spoke with a very sympathetic corporate secretary who took all our accou... read more

Robert Z. 

on BBB

4 years ago

Their customer service is awful. They bought out our local provider and there is no way to reach someone to address a problem. Today I spent 45 minutes online to resolve a billing problem before the rep informed me that she couldn't do so online and I needed to call. The messages from the online tool always said that I was next in line. I spent 1.5 hours on the phone calling the number the rep gave me before being transferred to a rep and then being disconnected. 

Zack R. 

on BBB

4 years ago

This is the absolute worst company I’ve had to deal with in my entire life. I have been trying to get my money back from them since February of 2020. I keep getting the runaround and saying that they are working on it as fast as they can yet nothing has been done. I have been on the phone about five times trying to get this resolved after hours on the phone and here I am still out of pocket. I canceled a request for gas and wanted a refund because I was charged for it and then a month later they delivered the gas without tel... read more

Eugene Z. 

on BBB

4 years ago

This company has gone downhill over the past year. They run a rag tag operation with no REAL customer service. I had a new tank hooked up a few moths ago and there was only 25% capacity. i was told I would get a delivery. I didn't get one. The policy that the associate whom I got on the phone told me that I needed to pay $300 for an emergency delivery, I spoke to three other associates, same story. They didn't even bother to check my customer history out. I if they did they would have found that initially the tank only had 2... read more