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Prometheus Laboratories Inc.
- Pharmacy
- San Diego, CA
About this business
Prometheus Laboratories is a specialty pharmaceutical company committed to developing new ways to help physicians individualize patient care. Prometheus focuses on the treatment, diagnosis and detection of gastrointestinal, autoimmune and inflammatory diseases and disorders. The company s strategy includes the marketing and delivery of pharmaceutical products complemented by its proprietary, high-value diagnostic testing services. By integrating therapeutics and diagnostic services, Prometheus addresses the continuum of pati... read more
Location details
9410 Carroll Park Dr, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:59 p.m. | |
| Tue | 12:00 a.m. to 11:59 p.m. | |
| Wed | 12:00 a.m. to 11:59 p.m. | |
| Thu | 12:00 a.m. to 11:59 p.m. | |
| Fri | 12:00 a.m. to 11:59 p.m. | |
| Sat | 12:00 a.m. to 11:59 p.m. | |
| Sun | 12:00 a.m. to 11:59 p.m. |
If I could leave a negative rating I would. They have submitted my account to bill collection twice now after I paid it in full. This is almost 3 years after the service. They also lost my full medical case history which was faxed to them by my doctor and were unable to provide proof of its destruction. This is a clear violation of HIPAA and CCPA regulations. How a company can be this dysfunctional is beyond me. Do yourself a favor and if you are an MD, skip this lab or you risk HIPAA litigation from a patient. If you are a ... read more
So after telling me that the charge was going to be $75, they switch it to $690? Now they send it to a credit collector at the higher amount. How about sending me a bill for $75 and I'll pay it. Otherwise send it to the credit collector, I'll never pay you a dime.
I was pleasantly surprised as I had received a bill that should have been covered by my insurance, but showed that it was not. I spoke with Darlene (who has since left the company) who was extremely helpful, and after just 2 calls and her help, the bill was covered. They sent me out a confirmation of the payment which was also very appreciated. Their customer service is excellent.
Worst experince and customer service I've ever dealt with. If a Dr. requests testing from this lab ever again I will refuse testing. I spoke with billing and was told one thing and agreed would be placed on a payment plan then received a letter in the mail I was going to be reported to creditors if I didn't pay in full. Awful experience all around.
Frequently asked questions about Prometheus Laboratories Inc.
How is Prometheus Laboratories Inc. rated?
Prometheus Laboratories Inc. has a 1.8 star rating with 5 reviews.
When is Prometheus Laboratories Inc. open?
Prometheus Laboratories Inc. is open now. It will close at 11:59 p.m.
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