This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Princess Cruises
- Transportation Services
- Santa Clarita, CA
About this business
Princess Cruises is a subsidiary of the Carnival Corporation, a global cruise company and one of the largest vacation companies in the world. Its portfolio of 12 leading cruise brands includes Carnival Cruise Lines, Seabourn Cruise Line and Windstar Cruises in North America; P & O Cruises, Ocean Village and Swan Hellenic in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P & O Cruises in Australia. These brands offer a wide range of holiday and vacation products to a customer base that is broadly v... read more
Location details
24844 Avenue Rockefeller, Ste 100, Santa Clarita, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I were aboard the Asia cruise on Sapphire Princess from 12/21/18-1/5/19 from Singapore to Shanghai. This is the same cruise Jeff Q was on (review written on 2/1/19). On Friday, January 4th 2019 at 6pm, I received a phone call in my cabin from management Teri/Kari who tells my wife and I that there are issues for passengers ****** directly to Japan from disembarkation. We are unable to disembark due to this. She states "Over 200 people are affected, but don't worry we will book a new flight for you and your wife ... read more
Business response:
We were disappointed to note that you received miscommunication from our staff regarding the rescheduling of your flights. As your air was booked independently and not booked through Princess, you would be responsible for rescheduling any air arrangements. We understand that you were advised differently by ship staff and we sincerely regret the upset and disappointment this caused. Please be assured that we have forwarded all of your comments to the appropriate senior management for future consideration.
They did not send refundable money from my cruise
Business response:
Thank you for your comment regarding your recent sailing and the onboard credit that was included as part of your booking promotion. We have reviewed your reservation and confirmed that the amenity you received was non-refundable and has no cash value off the ship. While you did have a ***** non-refundable onboard credit remaining at the end of your voyage, this onboard credit is intended for your use and enjoyment during your sailing. A refund for the refundable amount of your onboard account of $2.90 has been submitted. I ... read more
Princess Cruises Abandoned My Family in China My family (with my wife and 3 kids aged 12, 17, and 20) and I recently went on the 15 night Grand Asia cruise on the Saffire Princess, that left from Singapore Dec. 21, 2018, and ended in Shanghai on January 5th, 2019. Our Booking Confirmation numbers for both mini-suites were WJ8Q3P (room D601) and WJ8Q7K (room D603). We paid full price for everything ... no discounts or freebies. To be frank, we were very satisfied with most of the cruise. The staff were exceptional for the m... read more
Business response:
Thank you for posting the comments outlining the experience of the Quipp Family, related to Princess Cruises bookings WJ8Q3P and WJ8Q7k. We are very sorry to learn of the circumstances of this situation, and we do clearly understand how upsetting an unexpected situation like this would be. A review of our records indicate that these bookings were made through a Travel Agency. The terms of the reservations were communicated via email confirmations, including the clarification that travel documents are the responsibility of p... read more
If I could give zero stars I would. From terrible food to abhorrent customer service, Princess Cruises made what would have been a wonderful journey to Alaska an absolute nightmare. They lied on their sales material, not to mention promising they could provide babysitter and then waiting until we were on the ship to tell us they cannot do so. The excursions were obtusely expensive and they make it IMPOSSIBLE for you to cancel. Princess nickel-and-dimed us at every turn. What's worse is that for 3 whole days, the ship didn... read more
Business response:
We value the opinions of our guests and their comments related to their experiences on board. We hope you found the information we sent you in our personal letter response to you to be helpful in addressing your specific concerns and expectations. We also hope that the goodwill gesture that Princess offered to you and your family *** encourage you to sail with us in the future. We sincerely hope that we will have the opportunity to welcome you all on board again soon.
We are retired, and booked a "bucket list" cruise with Princess to Hawaii, our second cruise with them (about our 6th in total). We booked/reserved in March 2017 for cruise Jan 2018. We had been told that we got a "discounted rate" because of early bird booking. Don't believe this nonsense! My believing them just cost me a minimum of $1500, and an upgrade from ocean view to balcony! I saw, on their website as well as some discounters (remember, the discounter gets paid also, so the total back to Princess is even less than i... read more
Princess Cruises customer support is horrible! If you ever go on a princess cruise you better hope everything goes well. If anything goes wrong they will not stand behind it. They will continue to pass you to someone else trying to wear you out and if you still hang on they will just tell you it is your issue and there is no one else you can talk to about it.
Business response:
We are sorry to see that Mr. ******* continues to be disappointed with his Buchart Gardens shore excursion. A representative from our Customer Relations team has been in contact with Mr. ******* directly in an effort to respond to his concerns. In an attempt to resolve the situation, Princess Cruises has offered a sincere goodwill gesture. As such, we are genuinely sorry he remains dissatisfied. We appreciate the opportunity to comment on this matter.
An unscrupulous doctor in the spa on the Star Princess pressured my sick wife into purchasing nearly $1200 of spa products when all my wife wanted was acupuncture therapy for severe pain. I returned the products to the spa company when they arrived and have waited a month-and-half to receive a paper check (which I still don't have) because Princess Cruises refuses to refund my credit card. They have a policy of creating consolidated statements for the cruise which includes vendor products and services. This policy of theirs ... read more
Frequently asked questions about Princess Cruises
How is Princess Cruises rated?
Princess Cruises has a 1.8 star rating with 50 reviews.
When is Princess Cruises open?
Princess Cruises is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com