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Princess Cruises
- Transportation Services
- Santa Clarita, CA
About this business
Princess Cruises is a subsidiary of the Carnival Corporation, a global cruise company and one of the largest vacation companies in the world. Its portfolio of 12 leading cruise brands includes Carnival Cruise Lines, Seabourn Cruise Line and Windstar Cruises in North America; P & O Cruises, Ocean Village and Swan Hellenic in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe; and P & O Cruises in Australia. These brands offer a wide range of holiday and vacation products to a customer base that is broadly v... read more
Location details
24844 Avenue Rockefeller, Ste 100, Santa Clarita, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Due to the coronavirus my husband & I who both have compromised health issues are canceling our cruise in 10 days. Can not get through on phone lines being on hold for hrs and multiple times. I understand this situation but they should have an army of people handy.
Business response:
Thank you for your comment. We apologize for the frustration in trying to reach our Reservations Department. A representative from our Customer Relations Department will contact you directly via telephone in an attempt to resolve this issue.
Hello all, My wife and I along with another couple recently sailed to Los Cabos on a 5 day cruise on the Royal Princess. We had left Los Angeles on February 1st and returned February 6th on the Royal Princess (Booking #CX4Q6M). Everything was good, we had a great time and enjoyed the ship. However, when we disembarked, I accidentally left both my wallet and cash in the state room safe. We had reported a claim on both chargerback and the Royal Princess website. Now I know for a fact that not just anyone can open the safe. I ... read more
What a SCAM!!! I have cruised with Princess several times(making me a Platinum member) and thought taking my family to Hawaii from SF Pier 27 would be convenient(Nov 3-Nov 18, 2019, Grand Princess) for $8000.00 USD. However, that was not the case AT ALL... Upon boarding/embarking, we were terribly harassed by an employee in the photo/video department(which I filed a complaint about via ship). The department head did "nothing" and actually defended his employee. A couple days after, the casino manager asked my father to "not ... read more
Business response:
Thank you for the opportunity to respond. A review of our records indicate that the issue you had involving a copyrighted photograph was addressed in detail by the Customer Relations and Photo Managers on board Grand Princess. If you would like to discuss the matter further, please feel free to contact our Customer Relations Department at 1-800-Princess. With regard to the Princess smoking policy, the Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitt... read more
Alaska cruise from Vancouver had propulsion issues prior to leaving port....people should have been given the option not to cruise and a full refund. Why is it that businesses can keep your money for items they do not deliver? That policy needs to be changed.....then the line might do the correct thing when issues arise, vs. f... the cruiser out of money and giving them nothing but a floating boat to nowhere. The 100.00 compensation was a joke for a 50% cut of ports. This reflects the policy of giving the line full control o... read more
Business response:
When issues with our port propulsion motor prevented us from calling to Juneau as scheduled, we worked to secure an alternate port and to provide our guests with compensation for this change. As a gesture of goodwill, each guest was provided with a refundable on board credit and a Future Cruise Credit to use on another voyage. We make every effort to provide our guests with memorable vacations and it is our sincere hope that this Future Cruise Credit will encourage our guests to come back aboard in the future. Sincerely, P... read more
Was removed from the ships Casino for being underage after we were told the night before we were aloud in the casino by a worker that checked our age and said we were of age. We have spent large amounts of money on the ship and are very disappointed in the confusion of this cruise line..
Business response:
We are concerned to note your comments regarding your Casino experience. Princess Cruises strives to provide our guests with an enjoyable on board experience, and we are sorry this is not what you received. Guest comments are an important consideration in our ongoing evaluation of our product. We encourage you to speak with Passenger ******** for immediate assistance while you are still on your cruise vacation. Thank you and we hope you will enjoy the remainder of your voyage.
Originally booked June X XXXX; Emerald Princess, 7 days â?¢ Chose itinerary because in 1996 we honeymooned along the Oregon Coast (including Astoria, Cannon Beach, Seaside and Haystack Rock) and wanted to revisit the location by sea 1 â?¢ Chose Vancouver-Los Angeles route/disembark in LA to spend additional days at Universal Studios park o April arrival was my birthday o Arrival was scheduled for Easter weekend, which allowed me to take 2 extra days2 â?¢ June X XXXX: purchased travel insurance ($699.65); husband was 76; it i... read more
Business response:
On behalf of Princess Cruises, we thank you for taking the time to provide us with your comments. Please be assured that your feedback has been forwarded to the appropriate management for their review and future planning. If you would like to discuss your experience further, we invite you to contact Princess Cruises Customer Relations to speak with a Specialist by phone at your convenience. Thank you.
Terrible terrible terrible cruise line! I've been on 8 cruises and this was by far the worst! If you're a person of color.. this cruise line is NOT FOR YOU! You have been warned. They racially profiled my brother. Took all of our luggage to be checked when we got off the boat, only to find nothing and not answer any of our questions. This was one of the worst experiences of our lives. My brother is mixed. I was the only one with him. When his dad came(he's white), only then did they let us go and say everything was okay! I w... read more
Business response:
RE: Caribbean Princess - B926 - July 6, 2019 Booking WPWK8V Rose, *****, Jonathan and Sabrina Fullmer Miss Fullmer, We are sorry for your disappointment and thank you for your comments. A representative from our Customer Relations Department will contact you directly via telephone in an attempt to resolve this issue. We appreciate the opportunity to respond on this matter. Princess Cruises, Customer Relations
We loved Alaska and the shore excursions we did there. Princess Cruises, not so much.... I wanted to try Princess Cruises because I thought the demographics might be more fitting for my husband and I as we are in our thirties. I'd cruised on Holland America and the service was great but definitely seemed a bit more catered to an older crowd. We were so disappointed in the service we received on the Princess Cruise. We paid $5,000 for our balcony stateroom and were woken up every day between 5:30 and 6:30 a.m. because our who... read more
After reading these negative reviews, I felt compelled to write one with a different perspective. My husband and I have taken 9 cruises with Princess and will be departing on our 10th cruise next week. We have been totally satisfied 95% of the time. The only reason I didn't give them 5 stars was because of two things: the buffet/wait staff on one Caribbean Cruise was not friendly (they usually are) and one time there was a mix-up on our room assignment (which was corrected within the hour). Most of the time we depart from Ft... read more
Business response:
Thank you for sharing your comments. We would sincerely like to learn the details of the experiences you described on our ships. Our Customer Relations Department would be interested in reaching out to you by phone to learn more.
Frequently asked questions about Princess Cruises
How is Princess Cruises rated?
Princess Cruises has a 1.8 star rating with 50 reviews.
When is Princess Cruises open?
Princess Cruises is closed now. It will open at 9:00 a.m.
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