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Primal Life Organics LLC
- Manufacturing
- Pigeon Creek, OH
About this business
Location details
405 Rothrock Rd Suite 105, Pigeon Creek, OH, 44321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered the teeth whitening system from them for my wife. After following the directions meticulously for almost 2 months now, there has been absolutely no change if the shade of tooth coloring. I reached out to the company about a refund. The company has a 30 day return limit, so my purchase was beyond the stated time frame. Their products are garbage and should not be purchased by anyone.
Business response:
Hi ****. We are so sorry to hear that you were unhappy with the results from your LED teeth whitening unit. Per the thousands of 5 star reviews and abundance of repeat customers, we know the product works and can assure you that it isn't garbage. I did see that our customer service department tried to walk you through some tricks and tips, but I do understand that your wife was unhappy with her results. Unfortunately, you were outside of our money back guarantee period but if you reach out to our team we would love to offer ... read more
I have sent primal life organics five messages with no response as well as have called them. Their email is automated response and there is no way to get through to them. It has been six months and I have had no response nor refund. do not buy from this company! That was my mistake.
The Teeth Whitening Device quit working in less than 30 days. Poor quality!!!! ***** and Support team were contacted by email but no reply. Poor service because the reply I got was auto response possibly not even reading my email.
Business response:
Hi ****************** am the *** of Primal Life Organics. I looked into your email. You sent an email on Friday, October 7th at 11:41pm (after business hours) to my support team letting us know your device was not working. You then sent another email on Saturday, October 8th. You then filed this review on Saturday, October 8th (SATURDAY- one day after submitting the original email at 11:41pm Friday night) without giving us any time to respond. We did respond to your email on Tuesday, October, 11 (just 2 business days after y... read more
I've tried many natural deodorants and PLO is by far the best. Love their tooth podwer and gum serum as well. Just started using the face serums and am pleased thua far.
Business response:
Hi Lori! I am so glad to hear you love our deodorant, toothpowder, and gum serum. Thank you for taking the time to write a review. Let us know if you need any assistance, we are here for you and your family! Trina
Fantastic products and great customer service. Their products really work. Love them!
I have been a customer of theirs for nearly 2 years. Recently they changed the deodorant ingredients to include zinc oxide. I don’t have an issue with this ingredient however in deodorant it becomes sticky and does not blend in, creating marks/stains on my clothes no matter how lightly it’s applied. On top of that, it crumbles and falls apart. I reached out to them regarding this issue and was told that they do not do refunds on opened product. I would understand this if it were a different product but you have no idea how i... read more
Business response:
Hi Jessica, I sent you a giftcard for the cost of the deodorant that you purchased yesterday. As I mentioned in our conversation, the deodorant is very effective for most people and we understand that is may not work for everyone. Our return policy is posted on our website here https://www.primallifeorganics.com/pages/return-policy-12-17 and it was posted when you purchased your product on MAY 7, 2018. You never reached out to us until AUGUST 17, 2018. Unfortunately, after 3.5 months, this is way past our return policy and w... read more
I like their products, so I did auto renew. But then I had too much product & they wouldn't take it back. I can't get off the auto renew list and they keep sending me messages on Messenger & when they asked if I would like to unsubscribe to just say so. So I wrote Unsubscribe & they sent me another form that said do I really want to Unsubscribe? This place is like getting out of an Ocult. Worst part is they are on my paypal account so I can't stop them from debiting my account when they want to auto renew again.
Business response:
Hi Alicia According to our records, you purchased a subscription to us but never created an account with us. When you order via subscription (this is something you chose to do to receive a better price on a product)- it is YOUR responsibility to manage your account and subscription. We cannot manage your account for you. When you contacted us to cancel your subscription- we cancelled it for you. The UNSUBSCRIBE you are mention above is NOT your subscription to your purchase but to receiving emails. I am really sorry this con... read more
I love the products, yes they are costly, but you use very little so they last a long while. I have never had any issue with my orders, except on a t-shirt which came in a size I could not wear. However, it was apparently MY error on the order. I had ordered 2 different ones, and one was correct. I contacted the company. They sent me the correct size, with NO additional charge, AND told me to keep the one that was an error. Not many companies will do that when the error was on MY end!
Business response:
HI Karen Glad to hear you enjoy Primal Life Organics. We are happy to assist customers when problems arise! Thank you for being a valued customer!
Horrible company, scams scams scams!!! No returns allowed on expensive products that do not work...and no customer service support team
Business response:
Hi Laura I show that you originally contacted us through facebook and this is not the best way to get a hold of our support team as facebook messages are difficult to track. We have our support phone number and email listed on our website. I also show that we issued a FULL REFUND for your product AND DID NOT REQUEST YOU RETURN IT (you did not have to send it back). I am really sorry things did not work out for you, however it appears our customer service team took care of you 100%. I am really not sure what more you would ex... read more
Frequently asked questions about Primal Life Organics LLC
How is Primal Life Organics LLC rated?
Primal Life Organics LLC has a 2.9 star rating with 41 reviews.
When is Primal Life Organics LLC open?
Primal Life Organics LLC is closed now. It will open tomorrow at 9:00 a.m.
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