Yana M. on Citysearch
4 years ago
03/25/2017, 04:23 AM
If I could rate this salon lower then 1 star I would. Now I am not usually a person that leaves review, good or bad I usually don't leave reviews , always tend to forget. But what this salon did is unacceptable and VERY unprofessional. I live in New York, I am in Miami this weekend for a friends wedding. I made an appointment with this salon 10 days prior to my arrival for hair and make up even got a price on the phone, I also received a confirmation text yesterday morning from the salon and I confirmed it. I come the day of (today) to the salon at 2 pm (wedding is at 530) for my hair and make up. The front desk girls tell me they are unable to locate my appointment, already frustrated I show them my text messages from the salon confirming the appointment. They are still unable to locate it , i am patiently wedding for them to have a solution to the problem like a professional salon would. I am explaining that I need help and was counting on them bc the wedding is in 3 hours. The stylist then said the girl who probably made the appointment got fired, but how does that effect me I made and confirmed my appointment. It was so rude, they didn't even try to accommodate me. Said sorry once but that is absolutely ridiculous. Thank god there is a much better salon next door called Classy salon and they understood and took me in and were in shock that prestige who call themselves Shai salon could behave that way with their clients. I am still shocked, disappointed, and upset . What if I didn't find anything. It is VERY unprofessional rude and arrogant. Will never come back here and will never refer anyone here. I came there on a referral and look what happened. I am disgusted with this salon and their attitude. Spend your money elsewhere , where it's appreciated and they have a great service.
Stay away! Rude, unprofessional , disorganized, lost and confused !!!!!!!!!!!!!!!!!!!!