Alison G. on Citysearch
8 years ago
10/15/2012, 05:38 AM
I hate to give a bad review, but I am also in the healthcare field as a dental hygienist, and I'm hoping this review will be viewed as constructive critism more than anything. The second I walked into this office, no one introduced themselves. I had no idea who the woman was at the front desk (doctor or receptionist). They were with a patient, so I started to look around at their glasses. Some guy asked if he could help me. I told him who I was and that I had an appointment as a new patient. He didn't introduce himself, or his wife (who was the other doctor at the front desk, come to find out). The same guy called me back to begin the exam, once I was sitting in the chair, I had to ask him, "who are you?" and only then did he introduce himself as Dr. so and so.
Following the appointment, I decided I would look at their frames and purchase them there. I really needed both sunglass frames and regular frames. I decided to just go with regular frames as they were a little over $300. That's okay. Standard. Well, I have a friend who lives far away, and he told me that if I bought any sunglass frames I wanted, he would put the lenses in at a discount. He asked me to get my PD measurement, and that any place can do that. It is very quick and he said anyone can do it at any eye place.
When I went in to pay my balance on my new glasses, I asked if the woman doctor would give me my PD measurement that she took before when they made my glasses. She asked why, and I told her about my friend helping me out and she said she wouldn't give it to me. Basically, she wanted me to spend my money with them, which would have meant spending about $500 on the sunglasses and lenses I wanted.
I just paid them over $300, plus the cost of an exam and she wouldn't give me my simple PD measurement!
Overall, these two doctors have some of the worst bed side manner I've seen in a long time. That was the worst part of it all. I don't know how a practice can run when patients, especially new patients, who they don't know from a hole in the wall, are treated that way. I shouldn't ever have to ask a doctor to introduce themselves. I will not return from my next exam. They really were a snotty, married couple and it was made clear they were just after the money. If I treated my dental patients that way, I couldn't blame them for not wanting to return.