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Portico Property Management
- Property Management
- Katy, TX
About this business
Portico Property Management is a Texas-based property management company providing exceptional services. As part of our commitment to excellence we're making a promise to each and every one of our stakeholders. If we're lucky enough to count you as one of our clients, residents, associates or suppliers, we intend to treat you like a valued member of our family. And with that in mind, we issue a set of PROMISES...to each of you.More importantly, we invite you to hold us to them if you ever find that we're not living up to the... read more
Location details
440 Cobia Drive, Ste n110, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a lease with The ADALENE apartment which is managed by PORTICO. They place a collection on my credit report for $320. I was never notified that there was a balance due so that I rectify the amount when I contact the complex, they only gave me a balance due, which I wanted the full ledger showing all money paid along with anything due they stated that they did not have that ledger, but they could tell me there was a balance due. All ledgers are usually transferred to the new property owners and that is what they’re sayi... read more
I reside at one of their properties in *******, **. Prior to Portico PM being hired to run this townhome community, I had no issues with the previous company or staff. They were communicative, responsive, and helpful. Once Portico took over in August, it went downhill fast. There were so many new staff coming and then leaving shortly thereafter. The communication from - and ability to communicate to - management was null and void. It has been a c*** show ever since. I received my annual renewal "options" notice (there was li... read more
I reside at one of their properties in *******, **. Prior to Portico PM being hired to run this townhome community, I had no issues with the previous company or staff. They were communicative, responsive, and helpful. Once Portico took over in August, it went downhill fast. There were so many new staff coming and then leaving shortly thereafter. The communication from - and ability to communicate to - management was null and void. It has been a c*** show ever since. I received my annual renewal "options" notice (there was li... read more
Business response:
Thank you for reaching out and sharing your concerns regarding the management transition and communication issues at The Powell, in Leander, TX. We sincerely apologize for the inconvenience and frustration you have experienced since Portico took over the management. Regarding your annual renewal notice, we apologize for any confusion. Concessions were included from the beginning of the renewal offer to help fully offset the amount of the renewal increase, but we understand that added a layer of complexity. Our team, includi... read more
I had the unfortunate experience of working for Portico Property Management, and I can confidently say it was one of the worst professional experiences I've ever encountered. My time at the company was marred by discrimination from my reporting property manager, *******, and **** at Pines on Spring Rain. After the property was sold to Portico, I had high hopes, but they quickly turned into disappointment.While the regional directors appeared to maintain a level of professionalism, the same cannot be said for my immediate man... read more
I love at the ******************** in *****, **. Sewage has been backing up into my tub all weekend! Numerous maintenance requests were made by myself and neighbors but no one has been out! Its now Sunday night and were stuck in our horrible smelling apartment! Theres supposed to be an app for maintenance requests but this complex isnt even on the list.
My wife had high hopes moving back to ******. We selected ******** end up at ****************. They informed us of the very strict towing rules in which we followed. Now couple months later since our move in and they towed our car because 1 letter was incorrect. My wife son and I had to take a **** to the pound and pay $328 to get our car back. When we reported to management in front they dismissed everything and didn't offer any help solution. It was almost as if they didn't care. We will not be here next year may just head... read more
Business response:
We understand your frustration regarding your vehicle being towed and appreciate you bringing your concerns to our attention. Our team worked to assist you by providing the towing companys contact information and personally attempting to reach them to help resolve the situation. We regret that communication delays with the towing company added to your frustration.Please know that towing enforcement is part of our community policies to ensure a well-managed parking area. While we strive to provide as much support as possible,... read more
the people you hire are rude and unreasonable. and the people they hire as temps get fired for doing their job correctly they evict on their standards not by court order they are back handed and if your manager doesn't get fired I may have to pursue legal action for the way she unlocked my door without notice, simply because she wanted the last word after I closed the door. she should not be allowed to work as a property manager if she comes at Tennant's rudely. I don't appreciate being asked why I'm still here and being tol... read more
Business response:
We appreciate the opportunity to address the concerns raised in this review. At Portico Property Management and our property at Crossings at Greenland, we are committed to providing quality housing and fair treatment to all residents while adhering to legal requirements. While we cannot discuss specific cases due to privacy concerns, we assure that we have followed the following practices: 1. Followed all applicable laws in our tenant-landlord relationships. 2. Communicated clearly about lease terms and move-out dates. 3. Ma... read more
Unfortunately my complaint is going back over a year ago. We lived at ********* **********in Murfreesboro TN. From day one it was horrible. We where an hour away from the apartment complex when I got a call from Shelby stating our apartment would not be ready for 2 more days. That was not good as we were moving from FL and had no were to go. Shelby did manged to get us into another apartment but it was not clean paint was still damp to the touch bugs I in the kitchen. We complained they had the exterminator come out for a mo... read more
Business response:
Hello Tina and thank you for your review. We genuinely care about assisting our residents so that they have an enjoyable experience at our communities, and we are sorry to see that you were less than satisfied with your experience. We understand that we cannot go back and "fix" things from when you were living with us, but absolutely want to make sure the move-out concerns are addressed. It is our understanding that our team has looked into this matter for you and been in contact with you. We hope that you are happy with the... read more
The company does high crime and has a ton of Russians working there. They steal everywhere they go and hide the court seal all of their court issues. Report them to the ********** ** ******* *** ****They steal rent money, deposits, and they submit information to the Credit Agencies like they did me and say I living on their property during covid when I wasn't. Evil because the guy who owns it pretends to be a big business guy, but he's a lazy man who created a welfare system for himself.
Frequently asked questions about Portico Property Management
How is Portico Property Management rated?
Portico Property Management has a 2.1 star rating with 158 reviews.
When is Portico Property Management open?
Portico Property Management is closed now. It will open at 9:00 a.m.
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