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Portico Property Management
- Property Management
- Katy, TX
About this business
Location details
440 Cobia Drive, Ste n110, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Knox at Shadowlake, Houston Texas I have tried to be patient with this property, but my experience has been extremely frustrating. I moved in on 8/23/25, and the first red flag was that my apartment was filthy at move-in. I was later told that the staff member who handled my process was no longer employed here, which is why a walkthrough was never completed. I took it upon myself to clean and move forward. My biggest ongoing issue, however, is the WiFi, which is included in the rent ($60). Following the new tenant instructio... read more
I am a previous resident of Vlux Trails. I have been going through financial hardship so I expressed to the onsite pm that I will not be able to pay my rent in a timely manner. I have been facing financial difficulties for months and have paid all extra fees associate with late payments, which further complicated my financial situation. Due to this being my finale month in the unit I requested a possible payment arrangement. The pm advise that there is nothing they would be able to do, as their corporate office makes decisio... read more
I am a current resident at The Avenues at **********, now managed by Portico Property Management. I submitted my 60-day notice, paid both July and August rent in full, and followed all procedures outlined in the lease. Despite this, Portico has attempted to charge me over $2,000 in so-called lease termination fees even though I never broke my lease and have documentation to prove everything was done properly.When I reached out to management, I received vague responses and no clear breakdown of the charges. My certified lette... read more
I had a lease with The ADALENE apartment which is managed by PORTICO. They place a collection on my credit report for $320. I was never notified that there was a balance due so that I rectify the amount when I contact the complex, they only gave me a balance due, which I wanted the full ledger showing all money paid along with anything due they stated that they did not have that ledger, but they could tell me there was a balance due. All ledgers are usually transferred to the new property owners and that is what they’re sayi... read more
I reside at one of their properties in *******, **. Prior to Portico PM being hired to run this townhome community, I had no issues with the previous company or staff. They were communicative, responsive, and helpful. Once Portico took over in August, it went downhill fast. There were so many new staff coming and then leaving shortly thereafter. The communication from - and ability to communicate to - management was null and void. It has been a c*** show ever since. I received my annual renewal "options" notice (there was li... read more
I reside at one of their properties in *******, **. Prior to Portico PM being hired to run this townhome community, I had no issues with the previous company or staff. They were communicative, responsive, and helpful. Once Portico took over in August, it went downhill fast. There were so many new staff coming and then leaving shortly thereafter. The communication from - and ability to communicate to - management was null and void. It has been a c*** show ever since. I received my annual renewal "options" notice (there was li... read more
Business response:
Thank you for reaching out and sharing your concerns regarding the management transition and communication issues at The Powell, in Leander, TX. We sincerely apologize for the inconvenience and frustration you have experienced since Portico took over the management. Regarding your annual renewal notice, we apologize for any confusion. Concessions were included from the beginning of the renewal offer to help fully offset the amount of the renewal increase, but we understand that added a layer of complexity. Our team, includi... read more
I had the unfortunate experience of working for Portico Property Management, and I can confidently say it was one of the worst professional experiences I've ever encountered. My time at the company was marred by discrimination from my reporting property manager, *******, and **** at Pines on Spring Rain. After the property was sold to Portico, I had high hopes, but they quickly turned into disappointment.While the regional directors appeared to maintain a level of professionalism, the same cannot be said for my immediate man... read more
I love at the ******************** in *****, **. Sewage has been backing up into my tub all weekend! Numerous maintenance requests were made by myself and neighbors but no one has been out! Its now Sunday night and were stuck in our horrible smelling apartment! Theres supposed to be an app for maintenance requests but this complex isnt even on the list.
My wife had high hopes moving back to ******. We selected ******** end up at ****************. They informed us of the very strict towing rules in which we followed. Now couple months later since our move in and they towed our car because 1 letter was incorrect. My wife son and I had to take a **** to the pound and pay $328 to get our car back. When we reported to management in front they dismissed everything and didn't offer any help solution. It was almost as if they didn't care. We will not be here next year may just head... read more
Business response:
We understand your frustration regarding your vehicle being towed and appreciate you bringing your concerns to our attention. Our team worked to assist you by providing the towing companys contact information and personally attempting to reach them to help resolve the situation. We regret that communication delays with the towing company added to your frustration.Please know that towing enforcement is part of our community policies to ensure a well-managed parking area. While we strive to provide as much support as possible,... read more
Frequently asked questions about Portico Property Management
How is Portico Property Management rated?
Portico Property Management has a 2.1 star rating with 190 reviews.
When is Portico Property Management open?
Portico Property Management is closed now. It will open tomorrow at 9:00 a.m.
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