This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pooks Hill Tower & Court
- Apartments
- South Kensington, MD
About this business
Welcome to Pooks Hill Tower and Court Are you ready to upgrade your home and your lifestyle? Pooks Hill Tower and Court offers chic apartment homes for rent in Bethesda, one of Montgomery CountyÕs most desirable areas. With classic charm and modern upgrades, youÕll love coming home to the exceptional spaces and services in our perfectly located apartments. With both sleek high-rise apartments and a modern midrise community with a lovely courtyard, you can choose the home that suits your needs and your style. An... read more
Location details
3 Pooks Hill Rd, South Kensington, MD, 20814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nightmare Management/stuff is nonexistent, fire alarms go off in the morning afternoon or evening without explanation, the pool which is the only amenity this place has is dirty and disgusting and was only open for five weeks, the front door has been broken for months, and cars get towed randomly since they have zero quality control with who comes in and out of the parking lot. I wouldn’t recommend this place to my worst enemy. A nightmare
Good building, Management lacks communication skills The good: Compared to other buildings I saw within 10 miles it is pretty affordable. My only utilities are for electricity and cable at a price that would otherwise have me living in a vermin infested building in a high crime neighborhood. It appears to be free of roaches and rodents so far. I have not had any and none of the neighbors I asked have either. I do get fruit flies and spiders though despite cleaning my unit top to bottom weekly. It's close to a bus with multip... read more
(Almost) A great place to live. Let me preface this by saying I love living here. The location is great, the price is reasonable, the floorplan was exactly what I was looking for... so why the 1 star review? Because the Management, to put it mildly, is terrible. I have, on MULTIPLE occasions, put in a maintenance request only to get an email a week later stating my request has been completed despite the fact that no one ever came to the apartment and the issue persists. That's simply unacceptable.
Building and staff need work. I have lived at Pooks Hill Tower for 8 months and moved in during the 2020 pandemic. Over the course of the year and now into 2021, the maintenance and office staff have taken a lackadaisical approach to their care of the building and for the residents, which I partially blame on ownership, Vantage Management (VMI). Masks are mandated in our building, but the maintenance staff is frequently seen congregating in public spaces without them. Smoking is not allowed in our building, but my floor and ... read more
Definitely well worth it! I've lived at Pooks Hill for 13 months. I really like the apartment building. I feel safe living here and the staff are great. Plus, you cannot beat the prices at this location. Maintenance is timely and issues are addressed. I definitely recommend to others
Business response:
Thanks for taking the time to share your thoughts with us, Colleen! We're so glad to hear that you've enjoyed your time here at Pooks Hill Tower and Court. It's also wonderful to know that our peaceful atmosphere, reasonable rates and convenient location have helped to make your experience worthy of 5 stars. As always, please feel free to reach out to us here in the office if there is anything that we can help you with! ~ Customer Success Team
Excellent experience during a 1 year period In 2018, my daughter moved into Pooks Hill and experienced professionalism and a willingness to help with her move from out of state. The staff was very professional and assisted when services were needed. Tanisha, who worked at the front office, was always eager to assist with matters that involved key cards, maintenance services, and information regarding the local area. The manager, Rozalia, exceeded my expectations with help on more serious matters (i.e. apartment issues and lo... read more
Amazing place to live!!! I love this beautiful and peaceful place!!! Maintenance and office staff are amazing, always friendly and quick to respond to such issues. The entire staff always greet you with a smile and are very helpful to our needs. The grounds are kept clean and the pool area is lovely. An amazing neighborhood with parks ,trails and great schools. I love my time here and will always recommend it to others.
Business response:
Thank you for the kind words, Inna! We're so glad to hear that you are enjoying your home here at Pooks Hill Tower and Court and that our dedicated team has been so helpful to you throughout your stay. We hope that you continue to take advantage of our community's convenient location, resident amenities and pristine grounds and that you won't hesitate to let us know if we can be of assistance to you in the future. Thanks again and have a wonderful day! ~ Customer Success Team
Great place to call 'home' I am a resident at Pooks Hill Towers since 2010. Year after year I have been noticing improvements in this apartments, especially in the past year. In general, I have only positive thoughts and feelings about this place! Inside and outside of the buildings always kept very clean. I never had problems with the maintenance, always there when I needed them, very proactive. The management is very caring, helpful and knowledgeable, truly make you feel like you are special. When there are any problems th... read more
Business response:
Thank you for your incredible review! We are so happy to hear that you have enjoyed being a part of our community since 2010 and have shared your feedback with the rest of our team. We truly enjoy helping each and every one of our residents and are glad that it has reflected in your experiences. Should you need anything else, please feel free to let us know. Thank you again and we hope you have a great day. ~ Customer Success Team
Pooks Hill Court I needed a temporary apartment while my house is being renovated. Eric has been helpful, knowledgeable and friendly in helping me to sort through my options. This is a great location and a fair price for a nice property. I look forward to living here!
Business response:
The team here at Pooks Hill is thrilled to hear such good feedback! We’re constantly striving to provide the best experience and love to hear when we do. If there is anything else we can help you with, please feel free to contact us. Thank you and have a great day! ~ Customer Success Team
Frequently asked questions about Pooks Hill Tower & Court
How is Pooks Hill Tower & Court rated?
Pooks Hill Tower & Court has a 3.8 star rating with 89 reviews.
When is Pooks Hill Tower & Court open?
Pooks Hill Tower & Court is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com