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Poly-wood, Inc.
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We ordered a 5 piece & a 3 piece Lakeview sets. Our custom furniture was delivered in exactly 2 weeks. Our Fed Ex freight delivery was efficient and my husband and I put together all 8 pieces in about 3 hours. All pieces, cushions, screws, & tools were intact in our order. The sets look amazing and are so comfortable. Im happy to support a sustainable company with a made in ******* base. We look forward to many years of use and will care for our furniture to keep it looking its best! Thanks for a great product. ??
Business response:
Hello ******, We want to thank you for providing your review to us. It's great to hear you are enjoying our product! We hope you can create many memories with family and friends using our items. Thank you again for the positive review.
Purchased through ****** 0n 2/18/22.1. One month later order arrived missing items of large outdoor patio set. Called.2. One month later items arrived with a majority broken in shipment.3. Again one month later proper items arrived so it took three months to get our patio furniture.4. After three months of operation a part of the fire pit malfunctioned. Called again. They said they don't make the fire pit and the company that doesn't warranty that part. We spent $3500 and have had nothing but trouble, poor customer service a... read more
Business response:
Hello *******,We want to thank you for providing your review to us. We do sincerely apologize for our delayed communication. With that all being said, I do see that our team did respond back and mentioned we will get the part out under our warranty. We are working directly with the 3rd party that is involved.I see our agent has been in touch with you on this matter as well.We certainly understand that getting your order from our National Retailer was not the best experience. We also understand that having several issues with... read more
Disappointed in product Preformance , several items displaying cracks after a few years , and the company is very , very slow to respond , these products are very expensive .and they are not holding up , and the manufacture just keeps giving me the run around ,I will certainly not purchase any more of their products
Business response:
Hello *****, We want to thank you for providing your review to us. We do sincerely apologize for our delayed communication. With that all being said, I do see that our team did respond back and provided the warranty parts needed to you on the first initial contact. We also see that you did reach out to us on a different scenario as well. After our team reviewed this, we did notice that the second purchase was through one of the dealers we work with. We did provide that information to them since we want to make sure that each... read more
OVER Priced products. Very poor customer service, not a mature company at all. I see poor rating in the BBB. They treat the senior minority customer base poorly. I opened a ******************** complaint and it was the same blah, blah, blah. I WILL NOT RECOMMEND THIS COMPANY. I was forcecd to give them one star on the BBB website or it would have been "0" stars.
Will not be purchasing ever again. Paid over ******* for a small bar table and 4 chairs. The table came first and was fine. The chairs arrived and the first 2 lacked the pre drilled holes on the bottom supports. The last 2 chairs were missing all the pre drilled holes on the entire left side of the chairs. We were so frustrated we guessed on the correct placement of the screws. Contacted the company and sent pictures. **************** was nice enough but at ****** per chair the quality in manufacturing was horrible. Was not ... read more
This company is giving "Made in *******" a bad name. Their product is over priced, takes too long to receive and NOW is POOR Quality. I will NOT be purchasing from this company again. They don't answer emails and dont stand by their product. Patio cushions tearing with little use in them and mantained at a high level. Their customer service tries to avoid replacement by making excuses. I ordered a couple of foot rests and they changed the material so now it does not match the original set. Their team leader was not very info... read more
This company is giving "Made in *******" a bad name. Their product is over priced, takes too long to receive and NOW is POOR Quality. I will NOT be purchasing from this company again. They don't answer emails and dont stand by their product. Patio cushions tearing with little use in them and mantained at a high level. Their customer service tries to avoid replacement by making excuses. I ordered a couple of foot rests and they changed the material so now it does not match the original set. Their team leader was not very info... read more
Business response:
Hello ***********,Thank you for your feedback. POLYWOOD does indeed stand behind it's products, and has an extensive warranty policy on the POLYWOOD lumber to practically portray that. However, the issue that you experienced was with the cushions that were purchased from us, and they were out of warranty at the date of your claim. The information provided to you throughout the interactions you have had with our company has been accurate. Nevertheless, despite the expired warranty policy term on your products, POLYWOOD has se... read more
We are disgusted with Wayfair and Poly-wood. We ordered in March 2022 and here we are in July 2022 with no furniture but they have charged us. We tried to cancel and keep getting a run around with them telling us it is already built in ready to ship but then in the next message telling us it is ready to go to production. How do these companies stay in business? We are filing a complaint with the ** consumer complaint/fraud department in our state.
I placed a big order for furniture in March 2021. Got the emails saying the entire order has shipped in June 2021. When it was delivered less than half of my order arrived and an entire pallet of adirondack chairs that I did not order was also left. Repeated calls to customer service to learn that they lost my *custom* order of furniture ($14k) and they would have to rebuild it but the fabric I ordered in March doesn't exist in June. I had to change the fabric color and wait some more. When the rebuilt and reshipped furnitur... read more
Business response:
Hi *****,Thank you for making us aware of your situation! We can't apologize enough for your experience. This is certainly not what we like our customers to go through when they order our furniture. We have had some supplier constraints with our fabric this year, but are doing everything we can to get it back in stock. We are glad to hear that our Customer Experience Team was able to get everything resolved for you. We are going to make sure our internal team knows of your experience so we can help this from happening in the... read more
Frequently asked questions about Poly-wood, Inc.
How is Poly-wood, Inc. rated?
Poly-wood, Inc. has a 1.4 star rating with 67 reviews.
When is Poly-wood, Inc. open?
Poly-wood, Inc. is open now. It will close at 5:00 p.m.
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