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Poly-wood, Inc.
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You cant beat the quality of polywood material for outdoor furniturebut, I ordered their $2500 hexagon picnic table and there was a number of issues! Washers didnt fit the bolts provided, the tool provided did not fit the bolts, and the holes (for all 4 seats!) did not line up with the crossbar legswhat a pain!! Really, we had to drill all sides to ************ took time to make them line up. When I reported the issues, I was told that I should have contacted them & waited for what response?? Sure, send me the lousy washers ... read more
Business response:
Hello *******, We understand the frustration and inconvenience you experienced while assembling the hexagon picnic table. It's disappointing to hear that the washers didn't fit the bolts provided, the tool didn't match, and the pre-drilled holes didn't align properly. Please accept our sincere apologies for any inconvenience this may have caused. We are committed to ensuring that all our customers receive the high-quality products they expect from us.We're glad to see that one of our agents assisted in providing a solution, ... read more
I never received the order. Your company says delivered, I was home, ***** says delivered but I never received it. If I never actually received a product, meaning I never had possession and your company will do nothing about it, you are not a reputable company. I own a small business and we always cover these issues when this happens, our insurance covers it. So basically your company takes money from their consumers, offering zero value and assistance when these things happen. I ordered two chairs, and had planned to order ... read more
Beware of squirrels. Scratching and chewing risks are not clearly disclosed. In fact, the furniture is marketed as having the ability to remain outside year round. Wish I covered mine in the winter months since the warranty does not cover the damage.
I purchased a set of chairs with cushions. The cushions were made of a cheap burlap type fabric that collected mildew and dirt, and could not be washed. Also the seams were splitting after minimal use. I attempted to leave a review on their site and they refused to allow it and said I could repurchase cushions for $179 EACH. I said there was no way that I would pay their ridiculous prices for cheap cushions that were mildew magnets, I wanted my review published. They refused. This was the response, by a representative identi... read more
Business response:
<p>Hello Al, Thank you so much for taking the time to share your review with us. We truly appreciate your feedback and we're sorry to hear about the experience you had with one of our agents. We want to assure you that we take your concerns seriously and we're working on addressing the issue. We would love to publish your review on our site so that other customers can benefit from your insights. Rest assured, your review will be up on our site shortly. In regards to the cushions, we understand that you may need replacemen... read more
This spring I purchased a 3 seat sofa, loveseat, chair and ottoman. A very expensive investment! So far I am very happy with the furniture except for the bottom of the legs. The ottoman is obviously going to be moved around and it is scratching my deck. I contacted customer service and their response was to put silicone covers on the bottom of the legs. For the price of their furniture, they should make the bottoms so they dont scratch.
Cushion covers have zero water repellant properties. Cushion covers suck up water like a sponge. As much as the consumer is charged per cushion wouldn't one think they could add a little water repellant to the covers? I'm extremely disappointed.
Business response:
Hello, thank you for your review! It does appear our Product Specialist is reviewing your email and will be in contact, which is great! We certainly want to provide you information on this. Thank you!
Overpriced for plastic. The name polywood is misleading Would not recommend
Business response:
<p>Hello *******,</p><p>Thanks for reaching out to us! While our furniture may be a bit more expensive than some other outdoor furniture options, it's an investment and one that will last for many years. We have the opportunity to take recycled HDPE materials, break them down and make them into plastic pellets. We then use these plastic pellets to extrude the lumber that we use to make the furniture. We do all of this at our facility in ************ so we're made in *******. We also have another manufacturing facility in ***... read more
I bought two Presidential rockers two years ago. I live in Southern ******* and the chairs are outdoors. Several months ago one arm broke where in connects to the front uprights, pocket screws pulled through plastic. Yesterday the back of the other chair broke off at the connection joint of the arms. Very poor engineering, obvious weak point. I had high hopes for these chairs but am very disappointed.
Horrendous delivery. They refused to deliver the furniture to my condo and simply left the 490lb pallet on the curb for me to bring in myself. I'm an 80 year old man...
Business response:
Hello *****, We want to thank you for providing your review to us. That being said, I see our agent did communicate to you our shipping policy for freight orders. I added our Shipping and Delivery information down below.https://www.polywood.com/shipping-delivery This is listed on the website and has great information on how freight orders are handled. We do apologize for the experience you had with the carrier. We hope that in the future, we can assist within our means. Again, thank you for leaving the review. Thank you ****... read more
Frequently asked questions about Poly-wood, Inc.
How is Poly-wood, Inc. rated?
Poly-wood, Inc. has a 1.4 star rating with 67 reviews.
When is Poly-wood, Inc. open?
Poly-wood, Inc. is open now. It will close at 5:00 p.m.
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