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Poly-wood, Inc.
- Furniture Stores
- Syracuse, IN
About this business
Established in 1990, Poly-Wood Inc. is one of the leading developers of casual outdoor furniture with plastic lumber. Based in Syracuse, Ind., with an approximately 200,000 square feet of manufacturing space, the company manufactures with modern plastic lumber extrusion processes with 3d (dimensional) design and CNC (Computerized Numerical Controlled) fabrication capabilities. The firm s product portfolio features a variety of chairs, folding chairs, dining chairs, rockers, benches, deep seating, bar stools, side tables, cof... read more
Location details
1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Still trying to sort out my order and delivery. Finally got a customer service *** who PROMISED to check on my order, call ***** and provide a status update. Nothing. No call back. No email. No follow up. Ready to cancel my entire order. Buyer beware. ZERO customer service.
Literally the worst customer service Ive ever experienced.ordered 2 chaise lounges and a side table with 2 cushions and they sent 3 pieces in 2 separate fed ex deliveries and I still dont know when the other 2 pieces will show up or if it will be in 2 separate deliveries. When I called to complain, they said I agreed to their ****** and they could deliver in 5 separate orders if they chose to!! They give no notice of shipment and ship fed ex ground who also gives no notice. Either buy from a local distributor or dont buy dir... read more
Business response:
Hello ****,We sincerely apologize for the frustration youve experienced with your order. We do our best to notify customers that shipments may arrive in multiple deliveries, but we understand that this can be inconvenient.Regarding your missing item, weve identified that one of your boxes was lost in transit, and we are already initiating a replacement order to ensure you receive a new unit as soon as possible.Your feedback is valuable to us, and we truly regret that your experience did not meet expectations. If theres anyth... read more
We ordered 4 chairs and two small side tables. Our items were delivered in a timely matter. My mechanical engineer husband assembled the pieces. There was one issue with backs and front slats having oversized drill holes for screws which weakened the hold on the pieces. My husband completed the warranty claim form on the POLYWOOD website and we received an email response in two days. Replacement parts are being sent. I have read earlier reviews stating dissatisfaction with response times and delivery problems. However, our e... read more
Business response:
<p>Hello Bellnda,</p><p>Thank you so much for taking the time to share your experience with us! We're delighted to hear that your items were delivered on time and that you're enjoying your furniture. We sincerely apologize for the issue with the oversized drill holes but are glad to know that our warranty process was able to quickly address it.</p><p>If you need any further assistance, dont hesitate to reach out. We hope you enjoy your furniture for years to come!</p>
Ordered $698 worth of product. *** delivered to wrong address. I thought it was stolen. Polywood offered no recompense, just 50% off a future order because technically, it was delivered.Ups said it was between me and polywood.3 days later a neighbor 2 miles away alerted me that it was near their mailbox, so I do have a chair but potentially being out of a chair AND $700 doesn't sit well at all.
Business response:
<p>Hello *****,</p><p>Thank you for sharing your experience. We sincerely apologize for the delivery issues you faced with *** and understand the frustration and concern this situation caused. We're glad to hear that your neighbor had the chair and returned it to you.</p><p> We did confirm these items were delivered to you, as shown in the photo from ***. In these cases, we do request some additional information so we can provide 50% off a new items, as the delivery was confirmed. We appreciate your feedback and will certain... read more
I spend over $3000 for furniture that I never received. Spent hours on hold with customer service and when I finally spoke to someone they said my order was at ***** on 7/5/2024. Order was placed on 6/16/2024. No one can tell me when my order will arrive. I wanted it I. Time for family coming to visit and now there is no where for anyone to sit outside! Very disappointed. Will never do business with them again.
Business response:
<p>Hello ********,</p><p>We sincerely apologize for the experience youve had with your recent purchase. We understand how frustrating it must be to wait for your furniture, especially with family visiting. We see that one of our agents has responded to your inquiry, and we show that your order is scheduled for delivery on July 18th. We appreciate your patience and thank you for bringing this to our attention.</p><p>Thank you</p>
Furniture came after a very long wait time. I hired someone to put the furniture together - contrary to their claim how easy it is to put together, they never mention how heavy the furniture is. I could not even move it to put it together. The table was damaged. I was sent a new top. Had to hire someone to come back, take the old one apart and put the new one together. I was told ***** would take the damaged table. The driver said that as not so. I tried calling them - 2.5 hours on hold when I finally hung up. Three emails, ... read more
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the experience you had with your furniture order. We understand how frustrating this situation must be for you, and we want to ensure that it is resolved as quickly as possible. </p><p>We see that one of our agents followed up with you on July 8th but has not yet heard back from you. I have informed them to follow up with you again on this matter to get it resolved. You should hear from them very soon.</p><p>Thank you for your patience and for bringing this to our attention. ... read more
I really wanted to like Polywood. What everyone is saying is indeed very true. Some highlights with my experience:- Products did not ship in the estimated window - Tried contacting customer service through chat, e-mail and phone.- Chat: No response - Email: No response - Phone: Been in hold for 2 hours now.I hope Polywood see's this and gives some customer service before I decide to cancel my order.
Business response:
<p>Hello ******,</p><p>We sincerely apologize for the experience.We understand your frustration with the shipping delays and the challenges in reaching our customer service team. We do see that we have followed up with you directly over the phone to address your concerns. Again, we apologize for the service and the inconvenience it has caused. Thank you for your patience, and we hope to restore your trust in Polywood.</p><p></p>
As everyone else is mentioning... ************ is not reputable. Ordered a 3-piece patio set (5/29/24) thru Lowes and received (6/15/24) one new chair, one chair that was probably previously returned, and a table that was not properly assembled. Lowes (national cust serv) sent me to Polywood and Polywood sent me back to Lowes.After wasting several phone calls to Lowes and several email exchanges with Polywood "Customer Experience Representative" ********, my resolution is to return everything to my local Lowes and get a full... read more
Business response:
<p>Hello ****,</p><p>We apologize for the experience you had with your recent order. We understand the frustration and inconvenience this has caused.</p><p>We do see that we have followed up with you directly on this matter. Rest assured, we will certainly take care of this for you and work towards resolving the issue.Thank you for bringing this to our attention. We appreciate your feedback and are committed to making things right.</p>
The table arrived two weeks later than expected. All the parts were there and assembly was easy. **************** is nonexistent. No response to chat, telephone or email. The table is good quality but I would never buy from them again.
Business response:
<p>Hello *****,</p><p>We sincerely apologize for the delay and the experience you had with our customer service. We understand how frustrating it can be not to receive timely support.</p><p>We do see that we have followed up with you directly on this matter. We hope you enjoy your table and its good quality.</p><p>Thank you for your patience.</p>
Frequently asked questions about Poly-wood, Inc.
How is Poly-wood, Inc. rated?
Poly-wood, Inc. has a 1.3 star rating with 63 reviews.
When is Poly-wood, Inc. open?
Poly-wood, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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