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Poly Energy
- Consumer Services
- Irmo, SC
About this business
Location details
9071, 401 Western Ln suite e, #10, Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poly Energy was supposed to install solar panels on my roof. It was 2-months before they scheduled the installation. Then they showed up during light continuous rain with 3-laborers of which two reeked of marijuana so bad I could smell them from 20' feet away. I called their office regarding my concerns. These men were drilling holes in my roof and working in my electrical box under the influence! My concern was that my electrical system and roof would be compromised. After I called the second time the laborers were asked to... read more
Poly Energy was supposed to install solar panels on my roof. It was 2-months before they scheduled the installation. Then they showed up during light continuous rain with 3-laborers of which two reeked of marijuana so bad I could smell them from 20' feet away. I called their office regarding my concerns. These men were drilling holes in my roof and working in my electrical box under the influence! My concern was that my electrical system and roof would be compromised. After I called the second time the laborers were asked to... read more
"I recently had solar panels installed at my home by Poly Energy. The installers’ were polite, friendly and prepared for installing my solar panels. The sales team was extremely helpful, and it made my experience so much better. As with anything else, an unexpected problem occurred. I was missing 1 panel. Installation was delayed for that day. However it was not long until another installer was assigned to complete the job. Mr. Matt Rich wasted no time troubleshooting and repairing the service to my solar panel. He did not l... read more
Business response:
Hi Kenneth, Thank you so much for taking the time to share your experience with Poly Energy! We're thrilled to hear that our team, from the sales to the installation crew, made such a positive impact on your solar panel installation. We appreciate your understanding regarding the minor hiccup with the missing panel. It’s great to know that Matt Rich and the rest of our team were able to quickly resolve the issue and ensure everything was up and running smoothly. Your kind words about their professionalism and dedication me... read more
Where to start! My sales man was Donnie! That was mostly a good experience! But the one thing that don’t mention is how many people /other companies you have to deal with just to get things up and running. I’ll! Make it short. They made it sound like I would only have $20 electric bills! And that’s a quote! I can’t help what they say there not allowed to tell costumers! They told me my bill would run around $20 this month my bill is 465.67. The installer who was wonderful, finished up and told me someone from poly would be o... read more
It's just so rare and so nice these days to do fair business with real people who care. Awesome company, and zero complaints. Thank you Poly team!!!
Pleasant and very helpful company. From the beginning to the end I’ve had zero problems with Poly Energy or anyone affiliated with them. Our salesperson sat down and was very thorough and very transparent with all the details of our project. All of our questions were answered satisfactory and if it was questionable to us , they went above and beyond to make sure we understood. We were given an opportunity to consult our tax preparer before committing without hassling or pressuring us to to make a quick decision. The installa... read more
Great experience with the poly energy team they were very knowledgeable and I would recommend these guys to anyone!
The worst experience of my entire life. They do not communicate with the customer at all. Nothing but issues with the whole process!! If i knew what I was in for with Poly solar I would have ran away with my hair on Fire! The Operations Director Mona is unbelievably rude and not qualified for the position! Must be nepotism! The company’s executives are non existent when requested for a phone call to explain the company’s mission statement!! Which in my experience means we get the money and run!!!
Business response:
Hi Mr. D*****, We regret that this is your experience. While there were some delays with your project, they were not anything extraordinary to any construction project in the solar industry. You signed paperwork on 8/7/2023 and received project completion upon 11/9/2023. This is a very typical turnaround time for your area, especially considering you have an HOA. This is Moana and I am one of the owners of the company and indeed one of the executives you spoke with. Never once have you inquired about our mission statement, p... read more
They have the worst customer service. Repeated calls to and messages left to have a returned call netted nothing. The calls were to get an answer as to why my electric bill had skyrocketed. I was advised they would have to send a technician only after I sent $250. He arrived and could not explain why it was happening.
Frequently asked questions about Poly Energy
How is Poly Energy rated?
Poly Energy has a 4.1 star rating with 187 reviews.
When is Poly Energy open?
Poly Energy is open now. It will close at 6:00 p.m.
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