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Polkadots Cupcake Factory
- Restaurants
- Austin, TX
About this business
We specialized in custom cupcakes, birthday cakes, small wedding cakes, and hand iced sugar cookies.
Location details
2826 Rio Grande St B, Ste B, Austin, TX, 78705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hands down the best cupcake in Austin – My fiance and I stopped in on a whim to get some sugar before classes started up again. I have been very disappointed by cupcake places in the past- most of them pale in comparison to a Betty Crocker cake mix! However, Polkadot's is a dream come true. Almost everyone who complains about this place and rates it low is due to a bad customer service experience and NOT on how great the cupcakes are. We ordered Vanilla-Vanilla, Strawberry Shortcake, Red Velvet, Choc. Chip Cookie Dough and C... read more
A great place to get pumpkin cupcakes – Polkadots is a cute little place tucked in a corner by Toy Joy. Pumpkin is my current favorite - it tastes like pumpkin pie in a cupcake form. They also do cakes for special occasions and you can see their work on flickr under polkadotsaustin.
BAD POLKADOTS – HORRIBLE CUSTOMER SERVICE and inconsistant pricing information. I was quoted a maximum of $15 for a personal cake (The size of one cupcake around and 2 cupcakes tall) so I took time out of my day to go to the store to place the order whereupon i was told that the price was nearly 100% more! This is not my first interaction with Polkadots and I have to say that the other one was equally bad. They certainly aren't afraid to be rude to people either judging from my personal experience and reading some of the oth... read more
excellent cupcakes – I've been ordering cupcakes for various work events for over a year now and have always been pleased. I love how close the location is to our office, which means that we've always picked them up so I can't comment on any deliveries. The banana nutella and honey chai are by far my favorites... I guess the one con is that those flavors are sometimes sold out in the early evenings when I tend to make it to West Campus for personal indulgences. It's unfortunate that other reviewers have had bad experiences, ... read more
Good Polkadots – We usually don't respond to bad customer reviews but we just had to respond to the incorrect facts and misleading statements by the reviews by Bad Polkadots. From the review by Bad Polkadots, she makes it sound like we are adding an outrageous, enormous delivery charge for a delivery that is not far from our store. She neglects to mention that the delivery was not even in Austin, it was in Round Rock, 20 miles from our store. We gave her the total for the cupcakes only and told her the delivery charge would ... read more
Why? – Bad customer services
HORRIBLE CUSTOMER SERVICE!!! Polkadots just cancelled my order for cupcakes to be delivered to my 3 year-old niece for her birthday. I called and placed the order from Houston yesterday and was trying to do something special for my niece in Austin. Polkadots took my order and quoted me a total. They knew the address in Austin and even confirmed a 2-hour window for delivery. Due to the location, I was told I had to order twice as many cupcakes (12 instead of the normal 6) to meet the delivery minimum. I agreed. Then, the mana... read more
Can't rate the goods, but customer service is terrible! – I've heard nice things regarding the cupcakes, and was disappointed to not try them! My friend placed an order for a simple red velvet cake, and when I called 3 days in advance to request a change in icing flavor, the woman on the phone said it wasn't available and hung up on me! I had to call back and just cancel - not shy about taking my business elsewhere.
Ehh.. – The cupcakes were super yummy, except the strawberry icing tastes NOTHING like strawberry. It is bland all the way. I was hoping for a sweet burst of berry, but nada. Quite disappointing since the cupcakes themselves were moist. Course that could have been because we got there 20 minutes after they opened lol. Dine-in cupcakes are served on a plate with a small fork and you can sit indoors or out! Bees were rampant so we ate indoors. Overall, they're yummy cupcakes as in the muffin...but the lack of flavor in the ici... read more
Frequently asked questions about Polkadots Cupcake Factory
How is Polkadots Cupcake Factory rated?
Polkadots Cupcake Factory has a 4.3 star rating with 149 reviews.
When is Polkadots Cupcake Factory open?
Polkadots Cupcake Factory is open now. It will close at 6:00 p.m.
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