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Pohanka Lexus Chantilly Parts
- Automotive
- Chantilly, VA
About this business
Location details
13909 US-50, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:30 a.m. to 10:00 p.m. | |
| Tue | 5:30 a.m. to 10:00 p.m. | |
| Wed | 5:30 a.m. to 10:00 p.m. | |
| Thu | 5:30 a.m. to 10:00 p.m. | |
| Fri | 5:30 a.m. to 10:00 p.m. | |
| Sat | 5:30 a.m. to 10:00 p.m. | |
| Sun | 5:30 a.m. to 10:00 p.m. |
Wow, never felt so disrespected in my life. Agree with the other poster: terrible customer service. I am pretty sure I was lied to right to my face. No reason to ever return.
I own a 26 year old Lexus SC300 and have owned it since I purchased it off the showroom floor in 1997. I recently needed to obtain a second key to my vehicle with the fob. Unfortunately we found out that Lexus was unable to assist us because they no longer stock this part for a motor vehicle of this age. The parts manager at Pohanka Lexus, Troy, was of significant assistance to me in obtaining an after market key fob from a reputable local key company who cut the key for me. Troy then organized his service staff to have one ... read more
Disappointing Experience at Lexus Chantilly - Poor Customer Service I visited Lexus Chantilly last week with the intention of purchasing a car. We had a pleasant experience with the sales representative until it came time to discuss pricing. When we respectfully asked for a $500 discount on the outdoor price of $33,000, Sales Manager Hassan became extremely rude and dismissive. He threw the papers work and said "I am shaming on you" for asking for a discount, implying that we were being unreasonable. This encounter left a so... read more
I went to check why my trunk wont open. They charged me $197 to tell me it was a setup button in the glove box. Totally disappointed. I even told the service manager that Ithink it is the valet option. Totally incompetent team. They must get this problem all the time. I wrote them and no reply UPDATE Service Manager called and refunded my money Love good service
Frequently asked questions about Pohanka Lexus Chantilly Parts
How is Pohanka Lexus Chantilly Parts rated?
Pohanka Lexus Chantilly Parts has a 3.3 star rating with 7 reviews.
When is Pohanka Lexus Chantilly Parts open?
Pohanka Lexus Chantilly Parts is open now. It will close at 10:00 p.m.
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