PNC Bank

Maria W 

on BBB

3 years ago

Bunch of confused people , charging customers fraudulently, and lacking cognitive abilities to process information. Unfit for entry level customer service. From rep to ***** to branch manager to executive. ****** ******* needs to go out of business, and employees shall to do physical labor- that if they have enough grey matter for this. 

Gayle F 

on BBB

3 years ago

If I could give them no stars I would. PNC closed our account due to being scammed. Did it without any warning or notification. Then had trouble finding out why they did it in the first place. Had been a customer for over 20 years without any other problem like that but was told it was my responsibility to know it was a scam. Lots of people are being scammed and now our bank gets to punish us also. Would never recommend them, no customer loyalty at all. 

Jonathan B 

on BBB

3 years ago

PNC is the worst bank I have ever had. I've attempted to close my account with them several times and there's always a reason that they "can't" do it. They are by far the WORST bank ever. Never do business with them. 

Tarah W 

on BBB

3 years ago

I called PNC to dispute a charge on my account. The customer service agent, *****, explained her understanding of the charge, which I did not agree with. I wanted to speak with someone above her, and asked to either escalate or dispute the issue or both. She interrupted me multiple times, insulted my intelligence multiple times by questioning why "I couldn't understand," argued with me about escalating or disputing the issue, and then eventually put me on hold for about 5-7 minutes without processing anything I requested. Sh... read more

Corey C. 

on BBB

3 years ago

Horrible customer service and a ton of hidden fees that take money from your account and conveniently, they don't notify that they keep taking money from you. They took $80 from my account and the customer service agent was "able to" return $13 to me.I'm closing my account ASAP. I'll put my money in my mattress before banking with PNC. 

NIck J 

on BBB

3 years ago

Horrible company, ever since they bought out BBV its been nothing but a nightmare. I just want to be able to use the automated online payment to make a car payment but it never works. I have to spend at least 2 hours getting it paid every single month by calling customer service. They can't give you a working PIN number over the phone so they say they will mail me one every month and the PIN never work. They won't let you set up auto pay over the phone even though they have my checking acct #. They direct you to their websit... read more

Dee B 

on BBB

3 years ago

Reported them to the state b/c I have no way to deposit a check. They won't help me, nor call back. I've been a good customer for many, many years! 

John Paul J. 

on BBB

3 years ago

I received a credit notification about a bank account opened in my name with PNC bank.I contacted them and they told me it would be put under review. I then filed an identity fraud report with the federal government, and a local police report.I called them back that night, and the employee said they didnt see any review pending.I called back about a week later seeking an address to send in the documentation and letter the government told me to send in.The fraud specialist told me there was no address that I could use. I then... read more

Cynthia G 

on BBB

3 years ago

I am leaving 1 star because BBB won't allow you to leave it blank. When I first opened my account in 2017, PNC was great. Recently, however, they have become terrible. Cash deposits pending for a minimum of 24 hours, debits skipping pending and being posted after 3 days, and online utility payments sitting in pending for a least 3 days.