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Pinnacle Behavioral Health
- Doctors
- Albany, NY
About this business
Today you are one step closer to a new you where you feel empowered and on a positive path to growth and well-being. As a solution-focused therapist, my goal is to help you uncover your true potential and lead a life that is worth celebrating. While we can't change difficult situations of the past, we can work together to better understand and resolve challenges in your life. By applying complementary therapy approaches and techniques, we will unearth long-standing behavior patterns or negative perceptions that may be holdin... read more
Location details
10 McKown Road, Ste 1, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In the 20 minutes that Sean Chappin spent with me, there was almost no time spent on evaluation. Inappropriate comments regarding my manner of dress and what I identified with sexually were some of the irrelevant remarks that led up to quickly prescribing an anti-psychotic that I had a severe negative reaction to. I did receive a new prescription the following day. This was purely a wham bam thank you ma'am for your money.
In the 20 minutes that Sean Chappin spent with me, there was almost no time spent on evaluation. Inappropriate comments regarding my manner of dress and what I identified with sexually were some of the irrelevant remarks that led up to quickly prescribing an anti-psychotic that I had a severe negative reaction to. I did receive a new prescription the following day. This was purely a wham bam thank you ma'am for your money.
Staff is fine but the Dogmatic stuff shirt who is a total void of empathy going by name , Dr Cox should be avoided in your staff selection.
Did this provider ever postpone your appointment? Yes, it's usually postponed at least a week Did this provider answer all of your questions? Yes Would you recommend this counselor to others? No Does this provider offer any coupons, discounts or promotions? Never. I don't think they care about helping their clients save money Were you able to relax during your appointment? Not really, I was a little uneasy
This practice is awful. The staff is rude, Dr. Cox was AWFUL, Rocco (the intake counselor) has zero concern for patient privacy...he was on the phome with one patient at the same time he was taking my info, then decided to take a phone call and chat with his wife (still, while taking my info). When I attempted to contact Ms. Hunt and voice my issues I was ignored. If you are seeming any type of real psychiatric help, look elsewhere.
Did this provider have reasonable prices? Not at all, they were ridiculous! Was this provider willing to stay open late to accomodate your needs? Not at all. They closed early even though they knew I needed help Was this provider's staff friendly? Not Really Did the staff make you feel uncomfortable when you called with questions or concerns? Absolutely! They made me feel like my questions and concerns were stupid
I was never impressed with Pinnacle. The office staff is cold and unfriendly, the counselors seem constrained to how much time they can spend with you, and their prescription line for medication refills has to be the most messed up one I've ever used. If I were you, I would go elsewhere, which we have! We followed one of their former counselors who left their practice because of what he called moral and ethical issues with the way the practice was being run.
It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. Every time I come here I feel so unwelcome as soon as I enter the door. They can never seem to remember my name when I first arri... read more
Did the staff make you feel uncomfortable when you called with questions or concerns? Not at all! They were happy to address every concern I had Did this provider show attention to detail? Yes, I've never had to worry about them missing any important information Were you able to relax during your appointment? Yes, I was completely at ease Was this provider argumentative or easily angered? Not at all, they were one of the kindest, most attentive individuals I've ever met
Frequently asked questions about Pinnacle Behavioral Health
How is Pinnacle Behavioral Health rated?
Pinnacle Behavioral Health has a 3.4 star rating with 310 reviews.
When is Pinnacle Behavioral Health open?
Pinnacle Behavioral Health is open now. It will close at 9:00 p.m.
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