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Pima Federal Credit Union
- Credit Unions
- Tucson, AZ
About this business
Location details
2455 E Valencia Rd, Ste 100, Tucson, AZ, 85706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
RecommendedSUITS my NEEDS PERFECTLY. a GREAT IMPROVEMENT ON TWO OF THE LARGE banks HERE IN TUCSON. I would never go back to a Bank. It is FCU for me
Business response:
Hi Gary, Thank you for your feedback. We are happy to hear you've been pleased with our credit union and thank you for your membership with us!
I have been on hold for 1:45 minutes for the Mortgage Department, in the 1st Que position, and still no one has answered the call. When I called the Main number I'm being told that "Everyone is in a meeting until 3:30 and no one can help me. Totally unacceptable.
Business response:
Hi C.J., Thank you for your feedback and I am sorry to hear about the experience you’ve had today. Please know you are valued as a member and providing exceptional service is extremely important to us. We are pleased to hear a member of our Home Loans team was able to reach you to discuss your questions. Again, thank you for your feedback and do not hesitate to reach out to us with any further questions or concerns that may arise. Sincerely, Lynette
$28.00 fee that they don't wanna reverse. This is my first time ever having a fee my acct and it would be nice to know that they are on my side and help me out a bit. It was a total accident and would of liked to be appreciated a little more. This is not the first time I have had issues with Pima fed. And thanks to the lady on the phone for not showing any care in the world for her company I will be removing my money and going to a different bank. If I was able to rate this company with 0 stars I would. Disappointed.
Business response:
Thank you for the feedback. We are sorry to hear about this recent experience you had while speaking to a call center representative. Please know, you are valued as a member and helping our members with their financial needs is extremely important to us. We are thankful we had the opportunity to speak with you again to resolve the concerns. Thank you again for your feedback, please give us a call at 520.887.5010 if you have further concerns. Lynette Arvizu, Senior Communications Officer
Absolutely irritated with Pima. I received a "holiday skip a pay" brochure and when I tried to do so online, there's a $35 processing fee. When I tried to log into my account, apparently there is a special way to set up the account, WITH NO INSTRUCTION TO DO SO. After hours of googling this issue, I finally found a solution. When I tried to deposit money into my savings to be able to do the skip a pay, there is no way to deposit money into the account online or in the app. After calling I was told they had to send a request ... read more
Business response:
Thank you for the feedback. We apologize for the inconvenience you recently experienced. We understand our member’s time is extremely valuable and we are constantly working to improve our service. We would like the opportunity to speak with you with the hopes of finding an acceptable solution. Please give us a call at 520.887.5010 or provide your contact information so that we may get in touch with you. Thank you again for your feedback, it is how we are able to make our member's experience with Pima Federal even more positi... read more
They're a great credit union .I'm still waiting for my coffee cup and water bottle lol
Business response:
Hi Frank, thank you for the kind words. It sounds as though you like the Pima Federal merchandise just as much as we do. Feel free to give me a call at 520.887.5010 x1501 and I would be happy to see what we have available for you. Thank you, Lynette Arvizu, Senior Communications Officer
They have been great to deal with, i refinanced my car threw them they lowered my payment and rate! Would definitely use them again for my next loan!!
Terrible Customer Service Skills Aside From A Multitude Of Other Issues. I Would Never Recommend Using This Company!
Frequently asked questions about Pima Federal Credit Union
How is Pima Federal Credit Union rated?
Pima Federal Credit Union has a 3.1 star rating with 182 reviews.
When is Pima Federal Credit Union open?
Pima Federal Credit Union is open now. It will close at 5:00 p.m.
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