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PetSmart

4.3

About this business

PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Okemos PetSmart today! 

Location details

5135 Times Square Place, Okemos, MI, 48864, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.31,307 reviews
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Lori Mann's profile image
Lori Mann 
recommend  Recommended
4 years ago

In the last 2 weeks, I've had the opportunity to see a different side of our local Petsmarts and was impressed with the years of experience and dedication of the staff. How the staff engaged with pets and pet parents as they shopped. Management seemed to have a great rapport with staff. Looks like an enjoyable and clean working environment for all who work or shop. 

Jessica Hartman's profile image
Jessica Hartman 
5 years ago

I was in your store today to purchase items for my fish tank and a couple fish. After standing at the tanks for more than 10 minutes during which an associate was feeding the fish then disappeared. My boyfriend went to find someone to help us. He was approached by an associate with a headset on asking if he needed help he told her that he was set but I had questions. The “pet expert” came back as well. The associate with the head set told us the expert would be better to answer our questions. The expert stood there with her ... read more

Kelly Washburn's profile image
Kelly Washburn 
5 years ago

I took my cat here to get his nails clipped/capped and get a bath. When I came to pick him up, the groomer said she didn’t give him a bath because he didn’t seem to like the water. Well, he’s a cat... of course he’s not going to love water. My problem with that is, when the store called me to come pick him up, this was not mentioned at all. He was not there for very long, so I feel like not much effort was put into trying to bathe him. Also, aren’t the workers there supposed to be experienced groomers? If they can’t give a s... read more

Chad Hurley's profile image
Chad Hurley 
5 years ago

This Location did not honor their online add. I was also told I couldn’t talk to the manger because the manager would never accept the mistake that was made with the online advertised price of the Exo Terra® Natural Terrarium Reptile Habitat item: 5175703. Furthermore was treated rude and accused of being a liar. The West Lansing location on the other hand honored the mistake made on the online add and sold me the item at the online price match. This false advertising and unacceptable as I drove 30 minutes to be treated in t... read more

Cassidy Kraatz's profile image
Cassidy Kraatz 
5 years ago

I bought two pleco from their and had them maybe three days and they had something wrong with them that killed theirselves and all of my existing fish... very very upset with them too 

Rosa Emily's profile image
Rosa Emily 
recommend  Recommended
5 years ago

They were so friendly and Jessica was so helpful and wonderful to my pup Buddy. took him for a pedicure but decided to get him groomed and they were able to get him in right there and then. Definitely bringing him back. 

Alicia Wilder's profile image
Alicia Wilder 
recommend  Recommended
5 years ago

I drive 1.5 hours to get my dogs specifically groomed here!! After moving from the area, my pups had a plethora of bad experiences at other salons. My pups are exclusively groomed by Jessica and Kelly, they always go the extra mile. My pups are always greeted with pets and a thorough look over Incase anything has changed. Salon manager, Jessica, has listened patiently to my gripes of other salons and explained their own procedures. I know my babies are in good hands with this team. I will continue to make the drive over and ... read more

Cathy Spicer's profile image
Cathy Spicer 
recommend  Recommended
6 years ago

I pet ha been going through the training with Marion. it has been so much fun between training and dog events , such as scavenger hunt ,all kinds of neat fun things. The people and their pets have been wonderful to meet. If you have the opportunity try it. Marion does puppy training at apartments group training.🤗🤗 

Marti Calderone's profile image
Marti Calderone 
6 years ago

Rachel is the best groomer we have ever had! Her love for animals shows through her work! 

Frequently asked questions about PetSmart

How is PetSmart rated?

PetSmart has a 4.3 star rating with 1,307 reviews. 

When is PetSmart open?

PetSmart is open now. It will close at 9:00 p.m.  

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