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PetMeds®
- Delray Beach, FL
About this business
At PetMeds® we are rapidly changing the way America buys pet meds – by phone, fax, mail and the Internet. We make the purchasing of pet meds as easy, convenient and economical as possible. To accomplish this, we have invested in state-of-the-art information systems and infrastructure along with trained Customer Care representatives, and a licensed pharmacy and veterinary staff.
Location details
420 South Congress Avenue #100, Delray Beach, FL, 33445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Our vet sent in a prescription for heartworm over a month ago. Pet Meds immediately charged our credit card but never delivered the med. Tried to call but your on the phone for hours and no one answers. You email them and no one replies. Their recorded message says they are experiencing unusually high call volume. That's the message we have gotten everyday. It also tells you that you have over a 10 minute wait. They should be honest and just say we don't intend on answering your call. At this point we just want them to credi... read more
The worst communication ever. I am on hold to talk to a real person and have now been on hold for 57 min. Still hoping to talk to someone about my account.
Horrible customer service. Have called twice and sat on hold for over 22 minutes until I gave up. They did not reach out when my refill was due to be authorized. The order will just not ship and wait for you to notice. Then, they make the vet call them. They dont want to send an authorization to the vet.
Zero status updates on prescriptions. Days go by and my script hasn't shipped for medicine my cats NEED. These useless morons never contact me I have to keep contacting them! I give them an updated script and no response. Days go by and once again THIS IS AN ESSENTIAL ITEM I NEED and they don't reply so I just cancelled. Absolute garbage company. Will actively tell all my friends and family to NOT use this trash site.
Frequently asked questions about PetMeds®
How is PetMeds® rated?
PetMeds® has a 3.4 star rating with 120 reviews.
When is PetMeds® open?
PetMeds® is closed now. It will open tomorrow at 7:00 a.m.
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