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Petco

4.2

About this business

Location details

394 Cox Creek Pkwy, Florence, AL, 35630, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.21,110 reviews
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Eugenia K. Wisdom's profile image
Eugenia K. Wisdom 
recommend  Recommended
5 years ago

I take my dog once a month to this Petco. Customer service is always great and I love how they cut and care for my puppy. 

Sherrie Lynn Kelly's profile image
Sherrie Lynn Kelly 
5 years ago

going 8 years. my dog is sick, someone's dog didn't get shots i think, choppy hair cut, nails not smooth on 3 of my 4 dogs terrible toe groom. I can't paste pic here. this past Saturday in Buford, GA. 4 DOGS, 175$ a $100 tip to groomer I've gone to for 8 years, and 2 lbs of fudge. my husband works for the warehouse at Petco, we get a discount. I have 4 Shih Tzus. I've been resting a hip injury since Saturday, didn't realize what a horrible foot groom, and face one on my oldedt!!! aren't the other dogs supposed to have vaccin... read more

Jo-Ann Argentina's profile image
Jo-Ann Argentina 
5 years ago

Your employees at the Congress and old Boynton rd store are the nastiest and rudest people I’ve ever seen in retail. Older woman with white hair told me to leave the store because she didn’t like that my mask wasn’t all the way up under my eyes. True story. That was about 6:00 this evening. She’s going to destroy your business by treating people that way. You lost this customer. And I’m in there twice a week. Petsmart is right across the street. That’s where I’ll be going from now on. The young girl at the register was annoy... read more

Jesse R Garcia's profile image
Jesse R Garcia 
5 years ago

As soon as me and my son walked in we were followed around the store. We were first asked to make sure our masks were on correctly and then followed around again. Very annoying will never visit this store again. 

Patty Olson Goor's profile image
Patty Olson Goor 
recommend  Recommended
5 years ago

the ladies did an awesome job grooming my golden doodle. they were patient with her and able to get her front legs and paws done which is next to impossible because she is so skittish about people touching them!!! 

Jeanne Ems Frank's profile image
Jeanne Ems Frank 
5 years ago

Notify people in advance if they do/do not have records on their pet as they are required for service. 

Colton Woodworth's profile image
Colton Woodworth 
recommend  Recommended
5 years ago

I love how the employees take care of their customers. I will always shop at petco for my everyday needs for my pets. Today was a great day for me at petco how employees were very concerned about my issue. Kept a smile on their face through the whole transaction. Thank you Petco employees! From your customer Lynn 

Janie Elizabeth's profile image
Janie Elizabeth 
5 years ago

grooming staff is so RUDE! 

Melissa Frion's profile image
Melissa Frion 
recommend  Recommended
5 years ago

had good customer service an help with all needed 

Frequently asked questions about Petco

How is Petco rated?

Petco has a 4.2 star rating with 1,110 reviews. 

When is Petco open?

Petco is closed now. It will open on Monday at 9:00 a.m. 

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