They refused me and my husband service just bc we didn’t have a mask on, called the manager and she didn’t even care about my concerns. She said “well the employee has health issues and trying to protect himself” I said if he is wearing a mask he was protected. All we wanted was to buy some fish, which means he wouldn’t be touching us or close up to us. Has no concerns about customers. Didn’t even try to help us. Poor management
Will charge you twice for merchandise. When called out on their mistake with a bank statement in hand, they pretty much will still call you a liar. Always went here for my fish/animal needs but I will never go back after the service I had today. Their so called manager “Jessie” is one of the worst managers I have ever had to deal with, 0 customer service. And what makes things worse is the owner stood there and let his “manager” argue with me and didn’t even step in. Go to petco or pet smart, don’t waste your time or money w... read more
You just lost a life long customer who has spent a lot of money with you over not letting my four year old nephew use your restroom. Just thought you should know this. I have gone above and beyond to support you because you are local but I guess it’s to the big box stores for us from now own..🤷♀️
Yesterday we went to Pet Lovers to get a live feeder for our pet snake. We purchased a white rat who’s name now is Splinter. Took him out the box and he ran up my friends arm and fell asleep. We realized we now have a pet rat. We then had to go back and get the proper supplies to care for him. The girls were very helpful and the customer service was wonderful. Thanks again 🐀
Business response:
We are very sorry to hear about your loss. Can you please specify when and how this occurred? Snakes do not die instantly from "bad batches" of rodents. On the contrary, frozen rodents are far less likely to transmit parasites or disease to your snake …See More
be sure your pets have water and that it's drinkable
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