Performance Automotive

James R 

on BBB

2 months ago

Got 10K slid into my 10K loan, no review no notification. Just stacked $800 for a windshield that I didn't know got replaced, $400 for the keys, 1k for 2 tires they never put on until I dug the receipt out and went back DEMANDING answers. Got strong armed into a 3K warranty for a 12K car, didn't want the warranty just the car. Got little to no paperwork on how the warranty actually works. Experiences like this are why people who work customer service are so miserable, if your not an ignorant loud and demanding customer they'... read more

TIM R 

on BBB

a year ago

I WOULD NOT RECOMMEND THIS DEALERSHIP!!! So, we found a vehicle that we liked on the website. After missing a couple other deals at other dealerships, we decided that we would pull the trigger on this deal sight unseen. We called and spoke with Salesperson Eric M**** *** He confirmed availability, we worked out a deal and he emailed over the purchase agreement. We immediately sent the info to our finance person at our credit union and went to pick up the check. After leaving to go to the dealership to pick up our new vehicle... read more

Fred E 

on BBB

a year ago

I HAVE BEEN DEALING WITH THIS DEALERSHIP SINCE 2017. I LEASED 3 CARS AND I JUST BOUGHT MY 2024 ** **I PURCHASED A 2024 HONDA ** * ON 1/31/2023 FROM PERFORMANCE HONDA IN FAIRFIELD, OHIO. I ASKED ABOUT FINANCING, I WAS QUOTED A 5 YEAR @ 4.9% LOAN SO I SIGNED UP FOR IT. I HAVE BEEN DEALING WITH THEM SINCE 2017. ON 2/9/2024, I RECEIVED A LETTER FROM **** PERFORMANCE (BELONGS TO THE SAME GROUP AS PERFORMANCE HONDA FAIRFIELD) ABOUT PURCHASING A HONDA ** * WITH 0% FOR 36 MONTHS. WHEN I QUESTIONED A MANAGER AT FAIRFIELD PERFORMANCE ... read more

Jozey W 

on BBB

a year ago

We purchased a vehicle 3 months ago. Salesman said it was certified. We had 3 issues with the car in less than three months. Only to be told the car is not certified, and Service was not going to pay. Our salesman ended up covering the cars issues. But said once it’s off the lot, they can’t do anymore work for “free”. The technician did a basic courtesy inspection after bringing the vehicle back. (They didn’t detail or do ann original inspection before purchasing) and claimed the vehicle was fine. After two weeks they conclu... read more

Barb K 

on BBB

2 years ago

Drove car on 4/9. Purchased 4/10. ABSOLUTELY felt like we were being railroaded into a warranty and GAP program. Was NOT told that this was included in the sale price of the car. This car had come in a as a trade in, not inspected, not detailed. Agreed if issues contract would be canceled. Salespersons off next day but he put in work order that would be completed on Wednesday and we would be able to pick up. Waited Wednesday, called, waited, called, waited. Nothing.And I hate put on my plans on hold to wait to be told I coul... read more

NICOLE R 

on BBB

2 years ago

We leased a new ridgeline from them. Sales process went smooth but not the finance end. The finance person tried to sell us products that we didn't want. He offered just wheel and tire at a discount. I agreed. He then said he'd throw in the windshield at no cost. I begrudgingly agreed. He then flew through the paperwork especially the contract, I stopped to see the itemization of the cap cost but unfortunately there was not one listed until the next page. Then I see that I am being charged $3800 for the wheel and tire plan t... read more

James C 

on BBB

2 years ago

"Hello, I would not recommend this car dealer. My experience trying to buy a car from them was very disappointing. The staff was unsympathetic and seemed disinterested in making a sale. The customer service was poor, and the salespeople lacked empathy. I strongly suggest considering the dealership next door instead." 

Brian H 

on BBB

2 years ago

Do not buy from Performance Honda! I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on ********** for this configuration, and I got an email on 2/16/23 that one was in transit to Performance Honda. I contacted the dealership to see if it was sold, and they said it was not, and it was getting unloaded from the truck as we spoke. I immediately went over to the dealership, looked at the vehicle, and knowing there is a shortage of cars in the market, I didn’t even ask to negotiate, I said I would ... read more

Sherry S 

on BBB

2 years ago

The finance department’s math skills are at 2 nd grade level. This is probably an insult to Second graders. Check your paperwork. The taxes were not applied correctly so I had to pay out of pocket the state taxes in order to register my car. I was assured it was rolled into my loan.