Pep Boys Auto Parts & Service's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Pep Boys Auto Parts & Service

4.0

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

4507 Nine Mile Rd, Richmond, VA, 23223, United States

Get directions
WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.0797 reviews
Select a rating
Cathy Eaddy's profile image
Cathy Eaddy 
4 years ago

BEWARE OF PEPBOYS PRICING!!!!!!Went to pepboys yesterday. ALL if you want to go to pepboys price check please!. CHECK THE PARTS PRICE!!!!! Since they are getting out of the parts business in alot of locations, their parts price have an excessive amount of overhead. I was given a price of 376.26 for an alternator and 80 for the belt. That is just parts. I bought the parts myself from NAPA for 220 for both. Even the part store right next door that still has the pepboys sign but under A auto parts is 220 for the alternator. The... read more

Business response:

We appreciate you taking time to provide feedback and apologize for your frustrating experience. 

Garrison Gray's profile image
Garrison Gray 
recommend  Recommended
4 years ago

Pandora and her Team are a bunch of rockstars! I took my truck in for an Oil Change and Tune Up, and asked her to have my Tires looked into aswell. The job took some time because of all that needed to be done, but it was very well worth it, and reasonable pricing too! they also deliver very well on thier Customer Service! love these guys! 

Shari Hood Craddock's profile image
Shari Hood Craddock 
recommend  Recommended
5 years ago

Chelsea rocks!!! She went above and beyond to help me find the radiator hose I needed!!! 

Karen Burton Austin's profile image
Karen Burton Austin 
recommend  Recommended
5 years ago

Oil change only took 30 minutes!! Great customer service!! Thank you!! 

Morgan Benfield's profile image
Morgan Benfield 
5 years ago

Took my car to this establishment, 3 months later what they “fixed” needed attention again, so I took it to the dealership I purchased the car at, and they said Stevie Wonder must’ve worked on my car and to promise them to never return to this Pep Boys for my vehicle needs. LOL 

Laura Maupin Turner's profile image
Laura Maupin Turner 
6 years ago
Leslie Price's profile image
Leslie Price 
7 years ago
John Jablonski's profile image
John Jablonski 
8 years ago

Called. Went in. Fixed my flat. EXCELLENT. Thank you. 

Samantha Crawley's profile image
Samantha Crawley 
8 years ago

Jerome and his staff did what Auto Zone couldn't do and that was to change a rear windshield wiper. Awesome job!!! 

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 4 star rating with 797 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open at 7:30 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com