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Pep Boys Auto Parts & Service

3.9

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

711 East Ridge Road, Rochester, NY, 14621, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.9594 reviews
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Sharon Taylor's profile image
Sharon Taylor 
recommend  Recommended
5 years ago

Prompt & friendly service....needed air freshener 😊 

Dan Howell's profile image
Dan Howell 
6 years ago

Wouldn’t recommend this place at all. Poor customer service by Laura for sure. Ruins the entire store 

Roger Hargrave's profile image
Roger Hargrave 
7 years ago

Bad Service . Tires leak. Excuses from store about my Rims being poor Condition. The Idiots were too busy making Excuses to bother looking up Sales Receipt. I Bought BOTH Tires and Rims from them . Both were New. . Idiots making excuses are just Idiots. To top it off , I Never got my Rebate back from the Company. 

Kathy Smith's profile image
Kathy Smith 
7 years ago

Walked in without an appointment and was able to get a NYS Inspection done on a busy Saturday afternoon. 

Evelyn Kanis's profile image
Evelyn Kanis 
7 years ago
Johnny Crombach's profile image
Johnny Crombach 
7 years ago

They wasn't a star low enough than a 1 . I walked out and left my purchase on the counter. IM the only one in the store and ask them for a CV shaft boot clamp and they didn't know what I was talking about then when I picked up the other items I WAS gonna purchase but the employees too busy on they're cell phone or talking to each other. TOOK MY CASH SOMEPLACE ELSE !! Shit service !! 

Kina Parker's profile image
Kina Parker 
9 years ago

Spent 2 damn hours for a oil change and to replace 1 headlight bulb, makes no damn sense. Never again!!!! 

Mariee Rodbãee Nana's profile image
Mariee Rodbãee Nana 
9 years ago

I went there to get my heater fixed & they tried to charge over 500 when other car place do it for 90$ ! the guy soso said he did not speak spanish but talked to someone else in Spanish!! They have bad customer service and steals money from people they are a rip off ! 

Marie Agueda Chinea's profile image
Marie Agueda Chinea 
9 years ago

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.9 star rating with 594 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open at 7:30 a.m. 

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